News
Report: Live chat not making for happy customers
February 12, 2019
Customer satisfaction with live chat apps is on the decline across a wide range of industries once again.
read nowAmazon takes yet another stab at live video shopping strategy
February 11, 2019
Amazon Live is Amazon's latest attempt to be the online "QVC" live-streaming video shopping destination, featuring shows focused on everything from Valentine's…
read nowSurvey: Retailers surviving, but not thriving so far this year
February 11, 2019
Despite rosy predictions by economists, a leading retail organization and the White House administration, retailers aren't expecting a robust 2019 sales…
read nowDavid's Tea taps Nudge Rewards to empower associates, boost in-store experience
February 11, 2019
David’s Tea is deploying Nudge Rewards frontline employee performance technology to improve communication between stores and its corporate organization, boost…
read nowCanadian grocer partners with Profitect to enhance reporting, boost customer satisfaction
February 8, 2019
Canadian grocery retailer Sobeys is partnering with prescriptive analytics provider Profitect to boost customer satisfaction and reduce shrink.
read nowNRF on State of Union: Top priority is to keep economy moving forward
February 8, 2019
The National Retail Federation, in response to President Donald Trump's State of the Union address this week, agrees the economy is "sound," and said the top…
read nowTarget beta loyalty program expands to more US markets
February 8, 2019
Target is expanding its beta 1 percent back loyalty program to more U.S. markets, including Denver, Kansas City and Phoenix.
read nowICX Association opens nominations for Elevate Awards for best in CX tech
February 7, 2019
The Interactive Customer Experience Association is accepting nominations for its Elevate Awards, which are given to individuals and organizations that are…
read nowNPD: Mobile restaurant ordering to triple by 2020
February 6, 2019
Restaurant digital orders have grown an average of 23 percent, per year since 2013, and will triple by the end of 2020, according to a report from NPD Group.
read nowStartup Pei raises funding for retail bitcoin rewards platform
February 6, 2019
Pei, a fintech startup, has raised seed funding for its retailer card rewards program.
read nowEx Nike, Under Armour leader joins Outdoor Voices
February 6, 2019
Pamela Catlett, former Nike and Under Armour leader, has been tapped as president and CEO at Outdoor Voices, an active wear brand.
read nowAmazon names Starbucks COO to board
February 6, 2019
Rosalind Brewer, Starbucks COO and a former Sam's Club CEO, is now on the Amazon board of directors.
read nowAmazon sales up but a bit slower growth this past holiday season
February 5, 2019
Amazon's sales are still going up but not as fast as in the past, and it's spending more than ever on shipping to lure customers.
read nowValentine's Day spend should be a record-setter
February 5, 2019
Consumers are projected to spend more than ever on Valentine's Day yet fewer will be celebrating the annual February love event.
read nowHelzberg Diamonds deploys AR for virtual ring experiences
February 5, 2019
Helzberg Diamonds has launched a concept store, called the Helzberg Ring Experience, boasting a AR experience that allows customers to virtually try on rings.
read nowMore jobs in January, but unemployment jumps a bit
February 4, 2019
The government shutdown, so far at least, isn't having a big impact on the U.S. workforce as 304,000 jobs were added last month.
read nowGerman manufacturer debuts multipurpose POS kiosk
February 4, 2019
Format, a Germany based manufacturer, has introduced its POS Multi Terminal with a 31.5-inch touchscreen designed for multiple purposes, according to a press…
read nowWest Virginia lawmakers mull motor vehicle license renewal kiosks
February 4, 2019
A West Virginia legislative committee passed a bill that mandates the placement of kiosks for license plate renewal in order to alleviate lines at Division of…
read nowVirtubox kiosks in play for India Expo Mart
February 1, 2019
Virtubox, a company that offers cloud-based Android software for interactive touchscreen kiosks with corresponding display on Android and iOS mobile phones…
read nowDebit card losing consumer traction
February 1, 2019
The number of consumers who use debit cards for purchases has declined steadily since 2011, the year following enactment of the Durbin Amendment, and now…
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