News
Apple store revamp is all about boosting customer friendliness
October 24, 2016
Apple's new retail location in Indianapolis boasts a bigger footprint and reflects the retailer's revamped store design focused on being more customer friendly.
read nowNordstrom launches 'reserve & try on' customer service option
October 21, 2016
Nordstrom is debuting an omnichannel effort that lets Washington state shoppers choose an item online, via a reservation, before hitting the retail location to…
read nowHershey CEO leaving post next July
October 21, 2016
Hershey Co. CEO John Bilbrey will retire from his post July 1.
read nowAmazon hiring 120K temps for holiday rush
October 21, 2016
Ecommerce giant, Amazon, is hiring 120,000 workers for seasonal roles this holiday season across 27 states, for fulfillment and sorting centers as well as…
read nowNot every retailer is closing on turkey day
October 20, 2016
Mall operator, General Growth Properties, isn't jumping on the bandwagon to close on Thanksgiving, and its CEO will be working the holiday at a New Jersey mall…
read nowNordstrom pilots omnichannel customer strategy
October 20, 2016
Nordstrom is debuting an omnichannel effort that lets Washington-based shoppers choose an item online and then try in their local sore.
read nowSears aims to grab the price-conscious holiday shopper
October 19, 2016
As the holiday sales season nears, Sears is making a move to draw bargain-hunting customers with a new guarantee initiative.
read nowFemale shoppers more lucrative than males, reveals new study
October 18, 2016
Marketers hoping to snag greater consumer attention need to focus on the female shopper, as women are most likely to buy via mobile devices and are less…
read nowJCPenney puts greeters in place in pilot customer service move
October 18, 2016
Taking a page from Wal-Mart's customer service playbook, JC Penney is reportedly placing greeters at store entrances.
read nowMidwest C-store chain taps loyalty platform to boost customer relations
October 17, 2016
Break Time, a convenience store chain in Missouri and Arkansas, is launching a new Paytronix-powered MyTime Rewards program to boost its brand and customer…
read nowScheels deploys point-of-service tool
October 14, 2016
Regional sporting goods retailer, Scheels, is using an Oracle point-of-service tool to enhance customer store experience.
read nowShopping via virtual reality is Alibaba’s latest payment focus
October 14, 2016
In a quest to capitalize on the emerging virtual reality wave, mega-retailer Alibaba is developing a new payment system that promises to let consumers buy with…
read nowHoliday should be a jolly one for retailers, predicts study
October 14, 2016
Higher wages are being cited as the top reason consumers will be spending more during the upcoming holiday season.
read nowAmazon eyes going the convenience store route
October 13, 2016
While it’s already driving an online grocery initiative ahead, Amazon now wants to reach consumers who stop at the local convenience store and planning to…
read nowCrate and Barrel tapping technology to drive customer experience forward
October 12, 2016
Crate and Barrel is deploying a software-as-a-service tool to boost customer experience across the digital customer landscape in an effort to make consumers…
read nowWendy Jones heading up eBay’s global customer service
October 12, 2016
The online bidding platform eBay is promoting a 13-year company veteran to head up its global customer service operations.
read nowStudy: Mobile shopping and purchasing have become the norm worldwide
October 11, 2016
Mobile shopping and purchasing have become the norm across the globe as 75 percent of smartphone and tablet users said they have purchased a product or service…
read nowStaples adds Apple Pay to mobile site
October 10, 2016
Staples has announced the availability of Apple Pay on its mobile website, m.staples.com, according to a company press release.
read nowSionic Mobile provides OnStar subscribers instant, exclusive savings
October 10, 2016
Sionic Mobile's Merchant Marketplace, featuring 100,000-plus retail and restaurant locations, is now part of the OnStar AtYourService marketplace inside…
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