News
Sally Beauty deploys CX management program to drive engagement
July 19, 2019
Salon beauty supply retailer, Sally Beauty, is deploying Service Management Group's VisitView technology in a quest to better understand customers and act on…
read nowBack-to-school spend will be big on gadgets
July 19, 2019
Back-to-school spending is predicted to hit $27.8 billion this year, with electronic devices and gadgets top of mind for consumers, according to Deloitte's…
read nowWex expands mobile payment platform to thousands of gas stations
July 18, 2019
Wex Inc. entered an agreement with Shell Oil Co. to make its Wex Fleet DriverDash mobile fuel payment platform available to fleet drivers at thousands of Shell…
read nowrue21 taps Klarna to boost payment flexibility
July 18, 2019
Fashion retailer, rue21, is deploying Klarna payment technology to offer customers more flexibility when it comes to purchase payments.
read nowAmerican consumer: The DMV is a better experience than an online robot
July 17, 2019
One in every four U.S. millennials would rather spend three hours at the department of motor vehicle than deal with a robotic automated response agent…
read nowAldi clearly not intimidated by Walmart
July 17, 2019
Grocer, Aldi, has opened a location less than a mile from Walmart headquarters in Bentonville, Arkansas as part of its national expansion to have 2,500 stores…
read nowShopping centers quietly test facial recognition technology
July 16, 2019
Some U.S. shopping centers are using facial recognition technology that detects customers' facial features and their paths of travel, along with AI to mine…
read nowEuropean grocers testing camera-based cashierless tech
July 16, 2019
Several European grocers are testing cashierless stores featuring cameras that track what shoppers pick, allowing them to pay without stopping at a checkout…
read nowNets, Swish launch in-store tap-and-pay pilot for merchants in Sweden
July 16, 2019
Payments firm Nets A/S and Swedish payments app Swish are planning to launch a pilot program at two restaurants that are owned by one of the country's leading…
read nowWalmart matches Amazon, tests self-service grocery order pickup kiosk
July 15, 2019
Walmart has introduced an automated grocery pickup kiosk at an Oklahoma City store, matching a concept Amazon Fresh introduced two years ago. Customers order…
read nowPersonal is a big want for consumers, reveals data
July 12, 2019
A majority, 78%, of consumers are more likely to shop at retailers and brands providing a personalized experience, and 73% of online shoppers are likely to…
read nowDoughnut 'theater' experience heading to New York's Times Square
July 12, 2019
Not only will New York's Times Square be known for its annual New Year's Eve ball countdown, it will also be known for one of the most unique doughnut shop…
read nowDetroit court installs outdoor kiosks for paying bills
July 12, 2019
The city of Detroit has installed a kiosk outside of District 36th Court where residents can pay parking tickets, water bills, property taxes and access…
read nowFiserv offers bill payment via mobile wallets
July 12, 2019
Fiserv Inc. is helping companies automate customer bill payment through mobile wallets through its Mobile Bill Presentment technology, according to a press…
read nowWalmart tracking theft with computer surveillance tech
July 11, 2019
In a quest to reduce theft and keep a closer eye on checkout activity, Walmart Inc. is using a computer vision/surveillance technology across 1,000-plus stores.
read nowAmazon reportedly focused on drones for home safety service
July 11, 2019
Amazon is reportedly working on a home security service that involves drone technology. It has won patent approval on "home surveillance" drones, according to…
read nowRite Aid teams with Adobe on digital transformation strategy
July 11, 2019
In a quest to deliver a personal and connected health and wellness experience for shoppers, Rite Aid is deploying the Adobe Experience Cloud. The technology…
read nowReport: Consumers expect personal, seamless experience
July 10, 2019
When it comes to the retail experience, more than half of consumers, 66%, care more about the experience than about product or service price, according to the…
read nowStein Mart taps Oracle Cloud for merchandise planning
July 10, 2019
National specialty retailer, Stein Mart, is using Oracle technology to get a holistic view of inventory and a more streamlined merchandise planning…
read nowBed Bath & Beyond to pilot Print Mates digital photo printing kiosks
July 9, 2019
Generation Next Franchise Brands Inc. will pilot its Print Mates digital photo printing kiosks at select Bed Bath & Beyond stores beginning July 15…
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