News
Bad digital experiences are hurting retailers' bottom line
June 6, 2019
Bad digital experiences are costing brands and retailers revenue as nearly all, 95%, of consumers in the U.S. and U.K. will jump off an e-commerce or brand…
read nowFarmstead deploys predictive machine learning tech to bolster customer service
June 6, 2019
Online grocer Farmstead is leveraging predictive machine-learning models in a quest to help shoppers find new and old favorites and for faster grocery list…
read nowWalmart debuts Intelligent Retail Lab within Long Island store
June 6, 2019
Walmart Inc. has launched an Intelligent Retail Lab inside a Neighborhood Market store on Long Island, New York to test innovative store technology.
read nowStudy: Shoppers loving luxury brands, try-before-buy and non-traditional delivery
June 5, 2019
A MetaPack research report that polled more than 1,000 consumers in the U.S. and Canada reveals an increase in consumers buying from luxury brands and choosing…
read nowIBM Watson boosting customer service for Regions Bank
June 5, 2019
Regions Bank is using IBM's AI technology, Watson, to improve customer support calls and the overall customer experience.
read nowPaysafe study shows consumers still favor passwords over biometics
June 4, 2019
Paysafe Group issued a new report showing a majority of consumers feared that the switch to biometrics would expose them to a greater risk of identity theft…
read nowWebinar to uncover tax credits restaurateurs, retailers often overlook
June 4, 2019
For future-minded restaurant operators working in one of the most competitive businesses in existence today, amidst one of the tightest labor markets in this…
read nowConsumers tapping mobile phone more than ever
June 4, 2019
An IDology study reveals consumers are viewing their mobile phone as a more important part of their identity, both at work and in their lives. Shoppers opened…
read nowStanley Security debuts managed services offering, app for security automation
June 4, 2019
Stanley Security has launched a managed services program as well as a mobile app for intelligent security automation. The MSP is part of the company's…
read nowSan Francisco to get its fourth Amazon Go store
June 3, 2019
Amazon Go plans to open its fourth store, in San Francisco, according to the San Francisco Chronicle. The store will be in the financial district at the Three…
read nowWalmart expands into blockchain pharmaceutical tracking
June 3, 2019
Walmart recently joined MediLedger, a consortium working on building a blockchain system for tracking pharmaceuticals, according to a report by Forbes.
read nowConsumers want personal touch, seamless customer journey
June 3, 2019
A JLL study on shopper expectations reveals consumers want and expect skilled customer service, personalization, convenience and a sharing economy.
read nowBook distributor taps JDA Software to boost supply chain operation
June 3, 2019
Readerlink Distribution Services LLC, the biggest book distributor in the U.S., has deployed JDA Software Inc.'s Category Management, a SaaS-based supply chain…
read nowSurvey: Spending money brings a tinge of guilt
May 31, 2019
Consumers experience guilt when spending money, especially if they aren't getting a discount.
read nowSmall businesses see revenue boost ahead, feeling optimistic
May 31, 2019
More than half of small businesses are feeling confident regarding growth this year and expect to enjoy a more robust revenue increase compared to last year.
read nowCoinstar lets consumers purchase bitcoin with cash in 2,200-plus locations
May 31, 2019
Consumers can buy bitcoin with cash at more than 2,200 Coinstar locations in 21 states and the District of Columbia, according to a press release.
read nowCanadian transportation network to install 50 schedule kiosks
May 30, 2019
Translink, a transportation network of Metro Vancouver in British Columbia, Canada, is installing 50 kiosks that offer live transit schedules at SkyTrain…
read nowPhysical retail still very much a wanted channel, reveals survey
May 30, 2019
Consumers still love the physical retail store environment, with 85% of U.S. shoppers dropping into a brick-and-mortar store during a typical week, according…
read nowFashion retailer boosts store operations, customer satisfaction with Oracle technology
May 30, 2019
Kamal Osman Jamjoon Group LLC, a fashion retailer with more than 700 stores, now has a more unified view of operational data, improved store operations and is…
read nowArkansas credit union taps Popio Mobile Video for on-the-go member service
May 30, 2019
POPio Mobile Video, an interactive mobile video banking solution, will enable face-to-face video collaboration for 7,200 members of River Valley Community…
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