News
Report: Big sales days reflect big smartphone, mobile consumer use
December 17, 2015
The top retail sales days of the holiday season reflect increasing consumer adoption and reliance on smartphone and mobile device use, according to a new…
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Webinar: Expert insight on how retailers can connect with the millennial consumer
December 16, 2015
One big buzz word in retail customer experience this year is the term ‘millennial’ and a big industry trend is the focus retailers are engaging to capture the…
read nowInfographic: Gurus share predictions of what's to come in retail customer experience
December 15, 2015
A look at what some experts expect to happen going forward in retail customer experience and relationship management.
read nowSurvey: Local shopping centers big draw for last-minute holiday purchases
December 11, 2015
With just two weeks til the big holiday, a new report reveals retail consumers will be hitting local shopping centers to finish last-minute gift-buying and…
read nowAmazon expands booze service but challenges ahead in meeting consumer needs
December 11, 2015
Online leading retailer offers daily delivery service timeframe when most local liquor suppliers aren't yet open.
read nowKenneth Cole goes interactive to drive consumer experience to new heights
December 10, 2015
Kenneth Cole fans shopping at the designer's New York City store are enjoying a more interactive retail experience.
read nowChicago retailers hopping on Amazon Prime Now service
December 10, 2015
More local stores in Chicago are signing up for Amazon’s Prime Now one-hour delivery program.
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Digital signage welcoming international visitors to Miami
December 9, 2015
The International Arrivals Terminal at Miami International Airport was recently overhauled with the aim of creating a more welcoming and visually compelling…
read nowMobile device shoppers made Cyber Week a lucrative retail week
December 8, 2015
Mobile devices accounted for more than 50 percent of shopping traffic on Black Friday and 40 percent of Cyber Monday traffic.
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Sears refreshes mobile app, debuts mobile device incentive strategy
December 8, 2015
Sears is banking big on mobile shopping this holiday season and has upgraded its app with new features and offering mobile in-store consumers free shipping.
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Don't miss: Webinar focuses on how millennials are disrupting shopping
December 7, 2015
Grabbing the millennial shopper's attention requires a strategy, a commitment and the right technology.
read nowMobile spurs seasonal shopping as Cyber Monday undergoes a transition
December 7, 2015
Cyber Monday not as super as expected but shopping still spiked over last year's figures.
read nowSmall Business Saturday no small revenue booster for local retailers
December 7, 2015
Small Business Saturday a lucrative success even without the usual consumer incentive.
read nowBlack Friday weekend a lucrative sales time for Amazon
December 4, 2015
One of Amazon’s newest electronic innovations proved to be its best seller among products costing above $100 during the Black Friday shopping event.
read nowConsumer rage on rise as customer service, satisfaction continues to plunge
December 4, 2015
Customer service quality is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, reveals a new consumer rage…
read nowU.K, U.S. consumers not thrilled with online holiday shopping experience
December 3, 2015
British and American consumers may be spending big this holiday season, but they’re not very satisfied with the retail customer experience taking place…
read nowFreshBooks prepping mobile card payment device for SMBs
December 3, 2015
FreshBooks Card Reader will offer small business owners an easy way to get paid faster.
read nowAmazon delivers restaurant service to Baltimore
December 3, 2015
Amazon is launching a one-hour restaurant delivery service for Prime Now members using the mobile app and it's free for a limited time.
read nowLive webinar offers insight on how to master location-based marketing
December 2, 2015
As consumer usage continues to shift to mobile, location-based advertising is becoming one of the fastest growing strategies for retailers when it comes to…
read nowThanksgiving holiday shopping activity higher than expected reveals survey
December 1, 2015
Retailers had a robust holiday weekend shopping experience as a survey reveals more than 151 million consumers hit stores online and offline during the…
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