ATM Future Trends 2009 provides insight from 20 key industry executives and 1,600 survey respondents

February 26, 2009

LOUISVILLE, Ky. — After a six-month research project that involved the surveying of some 1,600 ATM and financial executives from throughout the world, ATM…

PRN, Retail Entertainment Design announce alliance

February 25, 2009

LAS VEGAS — Premier Retail Networks Inc. (PRN), provider of digital media solutions at retail, and Retail Entertainment Design (R-E-D), an award-winning…

Survey: Multichannel customers are more profitable

February 25, 2009

Internet Retailer: Customers who shop across multiple channels are more profitable than others, agree 56 percent of retailers in a new study by research and…

Prairie Interactive releases customer interaction suite

February 25, 2009

ENGLEWOOD, Colo. — Prairie Interactive Messaging, a CSG Systems company, today announced the release of its Customer Interaction Solutions Suite, designed for…

Self-service digital music store announced by KIOSK, Mix & Burn

February 25, 2009

LOUISVILLE, Co. — A new contract between KIOSK Information Systems Inc. and Mix & Burn LLC offers a full MP3 content library with direct-to-device…

ProcessAway turns iPhones into credit card terminals

February 24, 2009

TUSTIN, Calif. — Apple's best-selling iPhone can double as a credit card processing device, thanks to a new app called ProcessAway.

Ask the Experts: Opportunities for retail growth and improvement during a recession

February 24, 2009

Our expert today is Mike Wittenstein, chief executive of Storyminers. We asked Mike perhaps the mother of all loaded questions: What are some things retailers…

Wavelink Recognizes Direct Source as a Top Partner

February 24, 2009

Tesco: We goofed in the U.S.

February 23, 2009

Progressive Grocer: Tesco's early market research was mistaken and the retailer may make big changes to its U.S. Fresh & Easy stores. "We may have…

MediaTile launches 'Return On Message' methodology

February 23, 2009

LAS VEGAS — MediaTile, provider of cellular digital signage solutions, today launched its "Return On Message" (ROM) Methodology, which will effectively…

Opinion: Don't confuse customer service with customer experience

by James Bickers — Editor, Networld Alliance

February 23, 2009

Forrester analyst and prolific customer experience blogger Bruce Temkin writes about the need to keep a clear distinction between customer service and…

Phone company upgrades in-store experience with interactivity, signage

February 22, 2009

JEEDDAH, Saudi Arabia — When 200 of retail's top designers, editors and vendors cast their votes for the most influential store designs of 2008, Mobily's use…

Study shows e-mail campaigns drive offline shopping behavior

February 22, 2009

DALLAS — The receipt of permission-based e-mail makes shoppers more likely to do business with a retailer, in addition to generating a more favorable opinion…

GK Software releases GK/Retail 12

February 22, 2009

SCHOENECK, Germany — GK SOFTWARE AG has announced the immediate availability of GK/Retail 12, the newest release of its Store Automation suite of products…

Giant Foods debuts new store design

February 19, 2009

Progressive Grocer: Giant Eagle Inc. introduced its newest store design with the opening of an 87,500-square-foot unit that features an open market-style…

Weaving real-time Web into brick-and-mortar

February 18, 2009

ZDNet Blogs: For many purchases, consumers get a better customer experience from a well-automated Web site than they do from most retail stores. They can…

Mac-based POS gets new online extension

February 18, 2009

MONTREAL — Xsilva Systems Inc., maker of a comprehensive suite of retail tools tailored for the Mac, is now shipping LightSpeed Web Store 2.0, providing…

NCR, Unified offer tech for small grocers

February 18, 2009

DAYTON, Ohio — Unified Grocers, a leading U.S. cooperative grocery wholesaler, and NCR Corporation have expanded their POS technology relationship to provide…

More retailers putting print catalogs online

February 18, 2009

SAN JOSE, Calif. — Adobe Systems Inc. today published results of its annual Adobe Scene7 survey detailing how Web commerce businesses are building out their…

Texas retailers get self-service bill payment

February 18, 2009

BRITISH COLUMBIA, Canada — TIO Networks Corp., a provider of multi-channel bill payment processing, has partnered with H-E-B, a Texas retailer, to implement…