Heathrow Terminal 5: a retail destination?

March 24, 2008

The Economic Times: On March 27, British Airways will open the doors to its much-anticipated Heathrow Terminal 5 (T5). The building, which took 18 years and…

Pay By Touch shuts down all biometric retail services

March 23, 2008

SAN FRANCISCO — Solidus Networks Inc., dba Pay By Touch, announced that it will no longer process biometric transactions on behalf of its merchant customers…

Grocers turn to 'in-store theater' to attract shoppers

March 23, 2008

The Age (Australia): Supermarket customers can now get ready for a show in the shopping aisle. As the battle for the grocery dollar becomes more intense…

Ikea experience builds extreme brand loyalty

March 23, 2008

The Spokesman Review: Of all the home furnishers out there, none offers a comparably multifaceted experience to Ikea. Inexpensive bedding, tables and kitchen…

Email is the worst channel for customer service

March 23, 2008

SME Web: Email is officially the UK's worst channel for customer service, according to research. eService provider Transversal's third annual Multi-channel…

Apparel retailer benefits from cross-channel integration

March 23, 2008

Internet Retailer: Title Nine sells women's sports apparel online, in stores and through a catalog, and two years ago had three separate systems for…

Country's largest Wal-Mart almost complete

March 23, 2008

Display & Design Ideas: Wal-Mart plans to open its largest Supercenter in the country in Albany, N.Y. The 260,000-sq.-ft. supercenter will combine a…

Social media moving into the in-store marketing mix

March 20, 2008

Advertising Age: When it comes to retail spaces, marketers have perhaps the best opportunity to tie digital-marketing experiences to physical-marketing…

Customers may oppose charges for plastic bags

March 20, 2008

Marketing Week: Consumers are opposed to a "nanny state" approach to the use of plastic bags, according to research company Ipsos Mori, and they may oppose…

Think globally, sell locally

March 19, 2008

Cultural sensitivity can attract ethnic customers.

KioskCom's Self Service Expo & Digital Signage Show

March 19, 2008

This article originally published in Retail Customer Experience magazine, April 2008. Click here to download a free PDF version.   KioskCom's Self Service Expo…

Study: U.K. retailers not embracing multi-channel

March 19, 2008

LONDON — A new study by Foviance and RXPerience reveals that only a handful of retailers are managing to integrate their various sales channels effectively…

GlobalShop: A.R.E. award winners announced

March 19, 2008

Display & Design Ideas: A.R.E., formerly NASFM, hosted its annual Retail Design Awards at GlobalShop Tuesday evening. The Store of the Year award went to…

GlobalShop: Symon, Madix unveil screens at the shelf level

by James Bickers — Editor, Networld Alliance

March 19, 2008

CHICAGO — A partnership between digital signage company Symon and Madix Store Fixtures and Displays was unveiled this week at GlobalShop.

GlobalShop: Interactive mannequin stops traffic

by James Bickers — Editor, Networld Alliance

March 19, 2008

CHICAGO — One of the most eye-catching retail applications unveiled at this week's GlobalShop expo was tucked in the back of the Epson booth.

U.S. consumers making fewer shopping trips

March 18, 2008

SCHAUMBURG, Ill. — U.S. consumers are making fewer shopping trips across most retail outlets as they look for ways to combine errands and save money in an…

Virtual friends

by James Bickers — Editor, Networld Alliance

March 18, 2008

Build-A-Bear Workshop is the latest toy brand to connect products and online.

How retailers track customer movement through the store

March 18, 2008

Track where customers go when they buy, and map increased revenue.

Marketing in motion

March 18, 2008

Gesture-based digital signage draws customers into stores.

Hiring time

March 18, 2008

Experts say a recession is the perfect time to build your team.