Interactivity 'the future of customer service'

January 22, 2008

Nikki Baird with Retail Systems Research identified three areas of investment that retailers have eyes on for the coming year: cross-channel care, mobility and…

RFID possibilities beyond the supply chain

January 22, 2008

CIO: Wal-Mart and other large retailers have been a major driving force behind RFID adoption, causing it to be viewed merely as a more effective alternative…

Retailers need to keep an ear on the phone

January 22, 2008

Scott Caldwell writes on Retail Design Diva about how retailers should keep the telephone in mind when planning their store layouts. Convenient access to…

Green shoppers drive larger baskets

January 22, 2008

Progressive Grocer: A new study, performed by Catalina Marketing in conjunction with the FMI Sustainability Task Force, found that when one nonfood green…

Spanning the gap

January 22, 2008

How do you get Millennials and Baby Boomers to shop in the same store?

De-escalation

January 22, 2008

How to cool down the fired-up customer.

Aligning the signs

by James Bickers — Editor, Networld Alliance

January 22, 2008

Digital signage is a powerful tool for in-store marketing, if it's designed to work with your other marketing efforts.

Crossing channels

by James Bickers — Editor, Networld Alliance

January 22, 2008

Making your online and in-store experiences consistent is more important than ever. Here's how to do it.

New Balance implements item-level RFID

January 21, 2008

LAKE FOREST, Calif. — Vue Technology, provider of item-level RFID solutions, announced that New Balance has successfully implemented an item-level RFID…

Microsoft to open branded stores in Russia

January 21, 2008

Russian IT News: Microsoft brand stores will be opened in Russia in the near future, the press service of the company's Moscow Representative Office reports.

Whole Foods to get rid of plastic bags

January 21, 2008

USA Today: Whole Foods will announce plans to stop offering disposable, plastic grocery bags in all 270 stores in the United States, Canada and United Kingdom…

HBO Shop named 2007 Store of the Year

January 20, 2008

Display & Design Ideas: The Gensler-designed HBO Shop was named the 2007 Store of the Year in the 36th annual Institute of Store Planners (ISP)/VM+SD…

German retailer testing RFID for apparel sales

January 20, 2008

New York Times: In the men's department of a Galeria Kaufhof department store in Essen, Germany, every clothing item except the shoes — about 30,000 in all …

World Retail Awards shortlist announced

January 20, 2008

Design Week: Selfridges, Boots, Argos and The Warehouse Group are among the British shortlisted entries in the World Retail Awards 2008. The London branch…

Determining digital media metrics

January 20, 2008

MediaPost: Retail marketing companies are caught in the middle of measurement madness for ad networks, many of whom have paid private consultants and big…

J Crew CEO: U.S. retail has too many stores, choices

January 16, 2008

Reuters: J Crew Group chief executive Millard Drexler said on Wednesday he did not believe there was a recession but said it was a "shakeout" time in the…

Mizrahi parts ways with Target, joins Liz Claiborne

January 16, 2008

Associated Press: Apparel and accessories manufacturer Liz Claiborne Inc. says designer Isaac Mizrahi has been named creative director for the Liz Claiborne…

NRF board calls for economic stimulus

January 15, 2008

NEW YORK, N.Y. — The National Retail Federation Board of Directors has called on Congress and President Bush to enact legislation to stimulate the nation's…

Wal-Mart to open small-footprint grocery stores

January 15, 2008

The Arizona Republic: Just one month after Tesco opened its first smaller-scale Fresh & Easy Neighborhood Market, Wal-Mart Corp. is reportedly planning a…

Bookstore claims world's largest item-level RFID deployment

January 15, 2008

RFID Update: A new bookstore in Portugal uses RFID to track almost all merchandise in what it says is the world's largest item-level retail application in a…