News
Shipping speed big consumer focus
November 22, 2019
Consumers not only want free shipping, they're expecting faster shipping than ever — especially during the holiday season. That's a prime finding from the…
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Kount debuts service to catch criminal and 'friendly' cyber fraud
November 22, 2019
Kount, a Boise, Idaho-based cybersecurity firm, is launching what it calls the industry's first comprehensive service that protects digital companies against…
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Consumers shopping earlier, physical retailers top favorite
November 22, 2019
Not only are consumers shopping earlier this year — well before Thanksgiving thanks to retailers launching holiday sales as Halloween hit — they're very likely…
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Survey: There is a digital disconnect happening in retail
November 21, 2019
While nearly every retailer (95%) realizes the important of evaluating the user experience, and how it impacts business outcome, a good number (60%) are…
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Disneyland to debut kiosk for paperless ride passes
November 21, 2019
Disneyland will introduce a FastPass touchscreen kiosk for three Tomorrowland rides to provide visitors paperless reservations tied to its mobile app…
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Nike chief stepping down in new year
November 21, 2019
Nike CEO Mark Parker will step down in January and be replaced by former eBay CEO John Donahoe. The news comes on the heels of Under Armour CEO Kevin Plank…
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Online holiday spend will hit all-time high, claims Adobe Analytics
November 20, 2019
Online consumer spending will hit $143.7 billion this holiday season, a 14.1% increase compared to Novemer and December of 2018. And, for the first time, each…
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Study: There's a disconnect between retail, IoT value
November 20, 2019
While more retailers understand the value in IoT technology, just half know how it will impact operations in the next three years. That, according to a Retail…
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Consumer adoption of apparel rental services remains low, claims survey
November 20, 2019
While there are more apparel rental options for consumers, actual consumer adoption is lagging, according to a CGS 2019 Future of Fashion & Retail Consumer…
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Reasons why Black Friday is a turnoff for consumers
November 19, 2019
A Genesys study reveals that while more consumers intent to shop in physical stores this upcoming Black Friday, the number of those avoiding shopping on the…
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Consumers are loving text engagement
November 19, 2019
Forget the email, marketers. Consumers are all about the text message as the mobile communication channel boasts six times the engagement of digital…
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SnapPay debuts facial recognition tech
November 18, 2019
SnapPay, Inc., a provider of a payment gateway that allows North American merchants to accept digital payments from Alipay and WeChat Pay users, has introduced…
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Consumers embrace mobile banking, but still value branches
November 18, 2019
An increasing number of consumers are using mobile banking, yet the vast majority still consider branch locations an important part of their banking…
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November 18, 2019
Standard Cognition, a provider of autonomous checkout technology, has acquired the assets of DeepMagic, a New York startup also focused on unattended…
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Under Armour teams with Aptos on mobile POS for charity retail event
November 15, 2019
Under Armour teamed with Aptos for payment technology for its annual three-day charity sales event, the Hometown Sample Sale in Baltimore.
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Pop-ups, voice top trends driving retail holiday sales
November 15, 2019
As the holiday buying season gets into full swing there are five major trends driving retail sales at brick-and-mortar stores. Pop-up experiences, along with…
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More holiday spend this year, says NRF
November 15, 2019
Shoppers will spend 4% more this holiday season, averaging about $1,047.83, compared to 2018. The prime reason? Consumers are in good financial shape…
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House of Klarna holds immersive retail pop-up experience
November 14, 2019
A 10-day immersive retail pop-up experience in London, called House of Klarna, offered everything from fashion to lifestyle events for Manchester shoppers. The…
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Casey’s General Stores taps Service Management Group for CX management
November 14, 2019
In a quest to discover customer insights, as well as expand loyalty with customers, Casey's General Stores is teaming up with Service Management Group, a…
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Amazon launches thousands of free package pickup sites
November 14, 2019
Amazon is expanding its Counter, a network of staffed package pickup locations within partner stores. It is adding thousands of sites, according to a press…
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