Strong customer experience can pay off big for banks, reveals study

January 10, 2019

U.S. retail banks can see a big boost in deposits if they can boost their customer experience, according to a Kantar analysis.

Report: AI taking deeper root but greater retail opportunities ahead

January 9, 2019

Artificial intelligence is gaining healthy ground, with 28 percent of retailers tapping the technology compared to 17 percent in 2017, but there are still some…

Europe electronics retailer deploying mobile self-checkout

January 9, 2019

MediaMarketSaturn, the largest consumer electronics retailer in Europe, is using MishiPay's mobile self-checkout technology in its Hamburg store.

Visa, SiriusXM unveil plans for in-vehicle payments platform

January 8, 2019

Visa has announced a deal with SiriusXM to allow vehicle-based mobile payments using a connected e-wallet from SiriusXM. The service would be available in…

Kroger teams up with Microsoft on connected grocery initiative

January 8, 2019

Kroger is piloting a connected grocery store in a partnership with Microsoft using connected sensors and the Azure cloud.

Amazon Echo lets even parrots order with ease

January 8, 2019

Don't be surprised if Amazon soon releases an advertisement illustrating that ordering on its Echo devices is easy enough for a parrot. Why? Well, because as…

WorkJam taps Andrew Myers for expansion strategy

January 7, 2019

WorkJam aims to accelerate its Asia-Pacific expansion and has tapped Andrew Myers to lead the effort.

Snack bot delivers campus retail snacking experience

January 7, 2019

Satisfying a snacking urge at the University of the Pacific is a bit easier thanks to a self-driving robot that now delivers food and drink to more than 5…

DoorDash, GM Cruise to ignite autonomous car tests

January 7, 2019

DoorDash and General Motors Cruise Automation have partnered to put the auto company's Cruise self-driving vehicles to the test to improve autonomous delivery…

Report: Most consumers prefer credit cards

January 7, 2019

Mercator Advisory Group recently discovered that 62 percent of U.S. households use credit cards and 46 percent prefer using them for in-store payments…

Confirmit leader joins Rutgers CX program board

January 3, 2019

Shelly Chandler, vice president of customer experience consulting at Confirmit, has joined the leadership board for Rutgers University Customer Experience…

Lord & Taylor shutters NY flagship

January 3, 2019

The Lord & Taylor flagship in New York has closed its doors.

Juniper predicts $130B in card-not-present retail fraud

January 2, 2019

Columbus launches free Wi-Fi via interactive kiosk

January 1, 2019

Experience Columbus, in partnership with the city and other organizations, has announced the city's first interactive kiosk available to the public, offering…

Retail spend increases 5.1 percent Thanksgiving through Christmas

December 31, 2018

Thanksgiving-through-Christmas spending jumped 5.1 percent this year, exceeding $850 billion, marking the strongest growth in the last six years, according to…

NexTech AR Solutions integrates Watson machine learning for e-commerce

December 31, 2018

NexTech AR Solutions is integrating IBM Watson's machine learning algorithms into its patent pending web enabled augmented reality platform as it builds an…

Retail workforce absence hinders employee engagement, claims report

December 28, 2018

Rampant unplanned retail store associate absence is detrimental to employee engagement, staff productivity, team morale and management stress, according to a…

Survey: Over one-third of retailers not collecting customer data

December 28, 2018

While online holiday shopping is robust this year — given a projected 22 percent spike compared to last year — 36 percent of retailers aren't collecting…

Report: Retailers gearing up to meet customer needs

December 27, 2018

Many retailers, about 50 percent, aim to improve systems and processes over the next three years to better meet consumer needs and expectations, as well as…

Amazon Digital Day promises big post-holiday deals

December 27, 2018

Amazon isn't done with holiday shoppers once Christmas arrives as it's gearing up for its third annual Digital Day event taking place Dec. 28.