News
DVmobile, Hattan Point Software merge to create Dev IQ
November 19, 2018
Dev IQ, a software development studio formed from the merger of Denver-based DVmobile and Hattan Point Software, aims to provide full-service custom…
read nowReport: Loyalty only as good as the last customer experience
November 16, 2018
Most U.S. shoppers will cut ties with a brand if they have a poor customer support experience but are fast to advocate for brands that do provide a positive…
read nowCustomer service ranks big with millennials, reveals survey
November 16, 2018
Strong human connection is a key customer service experience element for consumers, according to a Uject survey conducted in partnership with Branded Research.
read nowEasy product returns lead to deeper customer loyalty
November 16, 2018
When returning an online purchase consumers expect transparent return policies and proactive communication, according to a Narvar report.
read nowMacy’s earnings bode well for holiday shopping season
November 15, 2018
Macy’s is pretty optimistic about this year's holiday shopping season given that it has increased its annual earnings forecast.
read nowWalmart beats earnings expectations in Q3
November 15, 2018
Global retail leader Walmart beat analysts' expectations for Q3, reporting earnings per share of $1.08, compared to the predicted $1.01, and enjoyed a 3.…
read nowRetail customers love human support contact
November 15, 2018
When it comes to getting an issue or problem solved with a retail purchase more than half of consumers prefer speaking with a live customer service agent on…
read nowSift Science debuts reporting suite for its platform.
November 14, 2018
Sift Science's Digital Trust platform now boasts a reporting suite providing real-time analytics and reporting aimed at boosting fraud operations.
read nowHoliday shopping on rise as is customer expectation
November 14, 2018
Consumers will be shopping and spending more this holiday season, but they're also be expecting greater service and a more rewarding customer experience.
read nowSurvey: Shoppers to spend more, hit sales before Black Friday
November 14, 2018
Not only will consumers spend 5 percent more this holiday shopping season than last, half expect to do that shopping before the big Black Friday events.
read nowBrick-and-mortar retail still king for holiday gift shoppers
November 13, 2018
Nearly three quarters of consumers plan to visit a brick-and-mortar retailer for holiday gift buying this year, and an increasing number of shoppers are taking…
read nowLowe's store closings not a big worry to industry watchers
November 13, 2018
Home improvement giant Lowe's is closing 20 U.S. stores but at least one analyst isn't too concerned.
read nowDigital signage tool focus of upcoming webinar
November 13, 2018
End users in retail, hospitality, healthcare and education verticals are undergoing digital transformation and, in the process, are being challenged like never…
read nowTarget makes shipping boxes a bit more festive
November 12, 2018
Target is clearly heavy into the holiday spirit this retail shopping season as it’s redesigned its shipping boxes into what it calls "too cute to toss."
read nowFraugster raises $14M for expansion strategy
November 12, 2018
Fraugster, a software start-up that taps AI to prevent fraud for e-commerce retailers, now has $14 million in Series B funding for expanding into new markets…
read nowAmericans increasingly want stores closed on Thanksgiving
November 12, 2018
A survey reveals close to 50 percent of American consumers are in favor of retailers closing on Thanksgiving and will not be shopping on the holiday before…
read nowShopgate joins Magento partner program
November 9, 2018
Mobile commerce platform Shopgate Inc. is a select partner under the Magento Technology Partner Program, allowing Magento merchants to expand mobile and…
read nowAdobe expects record $124B in online shopping due to mobile ordering
November 9, 2018
Adobe is forecasting a surge in holiday shopping, with online sales rising 14.8 percent to $124 billion in U.S., this season with a record Cyber Monday in the…
read nowDetroit district court hops on DivDat no-fee payment kiosk network
November 8, 2018
The DivDat Kiosk Network has added the 36th District Court in Detroit to its no-fee kiosk network. Individuals can now pay fees and fines owed to the court on…
read nowKroger testing driverless delivery
November 8, 2018
Supermarket chain, Kroger is piloting automated grocery delivery at a Fry's Food and Drug Store in Scottsdale, Arizona.
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
