News
Retailers failing on customer service when it comes to email support, claims study
February 11, 2016
One in three retailers don’t respond to customer service emails and the lack of response is likely impacting consumer loyalty and shopper satisfaction.
read nowTotal Wine & More stakes new location in California
February 11, 2016
The nation’s biggest wine retailer is staking a claim in the Bay area, opening a huge retail outlet in Fremont, California.
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Retailers must embrace the mobile consumer to boost sales, increase loyalty
February 10, 2016
Nearly half of all retail shopping activity involves some sort of mobile and it’s more than half when it is millennials doing the shopping.
read nowSears looking to cut costs, close stores and possibly sell off auto business
February 9, 2016
The holiday season was a challenging time for Sears Holdings thanks to warmer than usual temperatures that hindered winter clothing sales and "intense…
read nowStudy: Cheapest price may not always win over the consumer
February 9, 2016
Consumers care about price but they also care about the quality of a retailer.
read nowWarm winter makes for chilly financials for fashion retail icon
February 5, 2016
Ralph Lauren's financials suffer along with fellow retailers thanks to sluggish winter season clothing sales activity.
read nowWarm temps put a big chill on Kohl's earnings
February 5, 2016
Warm weather is one reason Kohl's doesn't expect to make shareholders happy later this month.
read nowWalmart aims to brand its future gas stations
February 5, 2016
Mega retailer will brand new gas station operations going forward in a quest for a consistent customer experience.
read nowBlackHawk Network snares NimbleCommerce to expand prepaid, gift card service portfolio
February 4, 2016
Prepaid and payment network payer Blackhawk Network is buying NimbleCommerce, which lets retailers manage repaid offer and gift card programs.
read nowMichael Kors sales makes shareholders happy but 2016 outlook dims a bit
February 4, 2016
Fashion brand Michael Kors enjoyed a robust holiday sales season and shareholders are happy with the news.
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Amazon plans to open hundreds of bookstores, claims mall operator
February 3, 2016
The top U.S. e-commerce player is supposedly looking to take a deep dive in the brick-and-mortar environment.
read nowReport predicts kiosk market to reach $73 billion by 2020
February 2, 2016
The interactive kiosk market is expected to grow at a calculated annual growth rate of 9.2 percent from 2015 to 2020.
read nowAirlines bring back snacks, expand entertainment to boost customer experience
February 1, 2016
After a decade of pulling free snacks off flights airlines are bringing back goodies in a quest to boost the traveler's flying experience.
read nowReport: Product price fast giving way to customer experience focus
February 1, 2016
Companies are increasingly focusing on customer experience rather than product price when it comes to the competitive retail segment.
read nowConsumers expect top-tier service and will take leave if retailers fail to deliver
February 1, 2016
Consumers still favor the in-store shopping environment but true optimization from the trend isn’t going to happen for retailers unless customer experience is…
read nowFree Webinar: Experts discuss how restaurants can use the Internet of Things to win customers
February 1, 2016
To clear up confusion and demonstrate how restaurants can use IoT to help reach customers, FastCasual.com and VMOB recently hosted a free webinar now…
read nowAmazon mulling subscription music service, earnings call today
January 28, 2016
Amazon is supposedly looking to launch a brand-new music subscription service that would go head-to-head with Apple Music and Spotify, according to a news…
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Survey: Consumers want more delivery options and greater delivery transparency
January 27, 2016
Retailers not offering lots of delivery choices aren't making consumers happy. Today's shoppers are willing to pay extra for the delivery option they want…
read nowNew NEC tools aim to help retailers with data, demographics and analytics
January 26, 2016
NEC Corp. of America debuted a slew of new tools at the January NRF BIG Show and the hardware, software and services are focused on helping retailers with…
read now'Evolved' retailers more likely to succeed compared to pure-play business strategy
January 26, 2016
Retailers going only online, or only in physical store locations, are likely not going to achieve sustainable, long-term operational success.
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