News
Thanksgiving holiday weekend shopping beats expectations
December 5, 2024
The five-day holiday shopping weekend, from Thanksgiving through Cyber Monday, was a busy one as an estimated 197 million shoppers went shopping, according to…
read now
Millennium Hotels and Resorts tap AI voice assistant to enhance guest experience
December 4, 2024
Millennium Hotels and Resorts has deployed the Aiello AI-powered voice assistant to enhance the guest experience by providing personalized, voice-activated…
read now
Car dealerships committing big to AI
December 4, 2024
Car dealerships are ramping up commitment to using AI in operations with 81% expecting their AI budgets to rise in 2025.
read now
Most retail associates concerned about loss prevention
December 3, 2024
A hefty number of retail associates, 84%, are concerned about loss prevention and the lack of technology to spot safety threats or criminal activity.
read now
Many retail workers not feeling safe this holiday sales season
December 3, 2024
More than half of American retail workers, 57%, are feeling unsafe as the retail industry heads into peak holiday shopping and many of more than a thousand…
read now
Black Friday online sales up over 2023 retail activity
December 2, 2024
This year's U.S. Black Friday retail sales jumped 3.4% compared to 2023 and online sales growth was even more robust, growing 14.6% compared to last year.
read now
Cyber Monday expected to be a record-setting sales day
December 2, 2024
Consumers are projected to spend $13.2 billion on Cyber Monday, a 6.1% jump year over year compared to 2023 with $750 million more than last year.
read now
Batteries Plus surpasses milestones in franchise, commercial growth
November 27, 2024
Batteries Plus achieved a 23.7% year-over-year increase in total systemwide commercial sales for October and franchise commercial sales grew by 24.4%, setting…
read now
Kohl’s chief leaving, Michael’s CEO taking role
November 27, 2024
Kohl's CEO Tom Kingsbury will step down from his role come Jan. 15, 2025 and Ashley Buchanan, currently Michael's CEO, will take his place.
read now
Fashion retailer Goddiva unveils AI-powered digital dressing room
November 26, 2024
Goddiva, a fashion retailer, has teamed with Zyler, an AI-powered virtual try-on technology provider, to launch an AI-driven digital dressing room.
read now
Bealls taps Legion Technologies to boost retail employee experience
November 25, 2024
Bealls Inc. is deploying Legion Technologies' AI-driven platform to modernize the retail store associate experience and optimize its labor operations.
read now
Gen Z leading the pay later movement
November 25, 2024
Gen Z is the leading cohort to prioritize using pay later options when it comes to personal purchases, entertainment and dining out this holiday season and 35…
read now
Marks & Spencer expands services contract with Diebold Nixdorf
November 22, 2024
Marks & Spencer, one of the largest retailers in the U.K., has renewed and increased the scope of its services contract with Diebold Nixdorf.
read now
Gen Z loves AI-powered service but still sees need for human interaction
November 22, 2024
Over half, 60%, of Gen Z consumers love the speed and convenience of AI-powered customer service but still wants human interaction when it comes to handling…
read now
Most consumers will be shopping Cyber Weekend
November 21, 2024
Well more than half of consumers, 73%, plan to shop Cyber Weekend and 63% plan to purchase holiday gifts during the holiday sales event.
read now
Frank Mayer and Associates nominated for 2025 Vendors in Partnership Award
November 21, 2024
Frank Mayer and Associates, Inc. has been nominated as a 2025 Vendors in Partnership Awards recipient. The nomination celebrates the company's commitment to…
read now
US shoppers not too confident about Black Friday supposed lower prices
November 20, 2024
American consumers are skeptical when it comes to retailers' discounting claims this Black Friday, according to an Attest report that polled 2,000 U.S.
read now
Fleet Feet teams with Progress Retail to drive employee engagement
November 20, 2024
Fleet Feet, a specialty running retailer, has teamed up with Progress Retail, an operations and learning platform, to drive greater employee engagement and…
read now
RJ Julia Booksellers installs book vending machine at New Haven airport
November 19, 2024
Independent bookstore RJ Julia Booksellers has expanded its reach to air travelers. The bookstore recently installed a vending machine at Tweed New Haven…
read now
Alaska Airlines taps Natalie Bowman as digital experience VP
November 19, 2024
The Alaska Airlines board of directors has elected five new executives in key areas of the company, including Natalie Bowman ass vice president of digital…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
