News
AOPEN, Blocks partner on digital signage-as-a-service platform for Android
April 4, 2013
AOPEN, a digital signage hardware manufacturer, has formed a partnership with Australian software developer Blocks Global to market and support an e-commerce…
read nowApple requests patent for in-store kiosk for content customization
April 4, 2013
The US Patent & Trademark Office published a patent application today from Apple, revealing possible plans for a retail packaging system via an in-store…
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Tensator Virtual Assistant blends man and machine (Video)
April 3, 2013
In an age where consumers prefer to interact with technology, contact with an actual human being is becoming an antiquated — and often avoided — concept. But…
read nowA positive customer experience may lead to stock market gains
April 3, 2013
Companies that deliver a great customer experience are rewarded — on Main Street and on Wall Street.
read nowGoogle pilots same-day delivery in San Francisco
April 3, 2013
Google opened its Google Shopping Express same-day delivery service to a test market in San Francisco last week.
read nowNordstrom gives Savvy a makeover to woo female shoppers
April 2, 2013
In a move to attract more young women in their 20s and 30s, Nordstrom recenlty revamped its Savvy clothing departments to reflect the demographic's smaller…
read nowStudy finds brands miss out on customer feedback
April 2, 2013
A recent study by Venuelabs reveals major brands are missing as much as 86 percent of local consumer sentiment about their in-store experiences.
read nowOfficeMax unveils smaller, tech-heavy stores
April 1, 2013
OfficeMax unveiled a new small-store format in Milwaukee — one that trumps products with customer experience. According to chicagobusiness.com, the OfficeMax…
read nowApple rolling out new customer service initiative
March 29, 2013
Apple is slowly implementing a new customer service initiative across its retail stores. According to 9to5mac, the strategy is called "table selling," and…
read nowKate Spade, Zappos fight showrooming with iPad kiosks
March 29, 2013
ArmorActive's iPad kiosks are taking aim at showroomers. The company behind the enclosures announced that its products were recently deployed at Kate Spade…
read nowBabies 'R' Us announces partnership with parenting website
March 28, 2013
Babies"R"Us and Heidi Murkoff's pregnancy and parenting website today announced that they have entered into a strategic partnership to offer expectant moms…
read nowShopper turned delivery person? Walmart considers crowd-sourcing
March 28, 2013
Walmart may soon be crowd-sourcing shoppers for delivery services. According to an article on nbcnews.com, Walmart shoppers could tell the retailer where they…
read nowAmazon's VP of mobile shopping stresses importance of speed
March 27, 2013
Amazon's Sam Hall wants shoppers to go from "wanting to buying in 30 seconds." As the Internet giant's VP of mobile shopping, Hall is in charge of a growing…
read nowNook mimics Kindle with plans for in-app currency
March 27, 2013
If imitation is the sincerest form of flattery, Amazon should be tickled with Barnes & Noble's latest Nook feature. Nearly two months after Amazon launched…
read nowWalmart announces plans for in-store lockers, expanded fulfillment network
March 27, 2013
Walmart Stores Inc. said on Tuesday it would start using its stores to get Internet orders to customers faster, as the world's largest retailer faces…
read nowWalmart struggles to stock shelves with fewer employees
March 26, 2013
Walmart's thinly spread workforce could be contributing to its increasingly empty shelves. According to an article on Bloomberg, the retailer's disorganized…
read nowAussie store fights showrooming with $5 'just looking fee'
March 26, 2013
A specialty food store in Brisbane, Australia, has come up with a way to combat showrooming, and a photo of its strategy has gone viral on Reddit.
read nowReinvention another key to retail's future
March 25, 2013
According to a recent article on brandchannel.com, the future of retail hinges not only on the successful adoption of new technologies, but also the retailer's…
read nowShopbust launches mobile mystery shopping platform in Asia
March 22, 2013
The Singapore-based startup Shopbust announced the launch of its fully automated, online mystery shopping platform that helps brands measure customer service…
read nowOscar de la Renta brings True Fit to online shoppers
March 21, 2013
Oscar de la Renta is refreshing the customer experience on its e-commerce site by offering personalized shopping and fitting profiles with True Fit technology…
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