ACSI: Customer satisfaction weakens in biggest slump since 2008

February 14, 2011

Customer satisfaction as measured by the American Customer Satisfaction Index (ACSI) has not improved since the middle of 2009, and now registers its biggest…

Deutsche Telekom spoils Apple's NFC surprise?

by James Wester

February 14, 2011

Reports from Deutsche Telekom's press conference at the Mobile World Congress in Barcelona seem to confirm Apple's entry into the world of mobile payments. In…

Rent redbox movies by phone

February 14, 2011

Movie lovers can now rent redbox DVDs from their mobile phones. The company has developed an Android app, an upgraded, iPhone app and an enhanced web…

Vivid digital signage network expands into Atlanta metro

February 9, 2011

Ohio-based digital signage franchisor Vivid Digital Concepts announced today the opening of a new digital signage advertising network in the Atlanta…

Cellfire introduces location-driven grocery coupons

February 8, 2011

Cellfire Inc. has announced a partnership with Location Labs, a provider of mobile location-as-a-service infrastructure and applications, for its Store Alerts…

Report: Airports to lead the way in global retail recovery

February 7, 2011

Retail sales at the world's airports are taking off.

Scala digital signage enhances first HP store in Canada

February 7, 2011

Scala and 10net Managed Solutions today announced the successful installation of their innovative digital signage solution at the first HP Store in Canada…

Creative Realities releases "2011's Critical Five: Top Digital Strategies for Revolutionizing the In-Store Experience"

February 7, 2011

Creative Realities, a digital brand-experience company that has helped major brands bridge the physical and virtual worlds of digital marketing, has released…

Are Apple Stores eliminating boxed software?

February 7, 2011

Apple's App Store has been an overwhelming success by anybody's standard, recently surpassing the 10 billion download mark. But does that success spell the end…

JCPenney stores display online products via kiosks

February 7, 2011

JCPenney is helping customers find more products with its "Find More" technology throughout 120 of its stores.

Prime drivers for item-level RFID tagging: footwear and fashion

February 6, 2011

RFID item-level tagging (ILT) is being deployed very rapidly in apparel and footwear markets because of its acceptance by major retailers. Macy's, JCPenney…

National Retail Federation Announces Reorganization

February 3, 2011

The National Retail Federation has announced changes to its organizational structure to achieve new priorities outlined in a strategic plan recently approved…

Buy.com launches social shopping platform

February 3, 2011

Buy.com said its ShopTogether Community is a platform that allows shoppers to "virtually" share shopping experiences in real-time.

RedPrairie aquires Escalate Retail

February 1, 2011

RedPrairie Corp., a productivity solutions provider, announced it has finalized the acquisition of Escalate Retail, a leading provider of all-channel commerce…

OpinionLab adds auto-translate feature to VOC platform

February 1, 2011

OpinionLab, developer of voice-of-customer (VOC) listening technologies, has unveiled a major enhancement to its feedback-translation tool, enabling companies…

Landaal, Poptech bringing quick-to-assemble POP displays to the U.S.

January 31, 2011

Landaal Packaging Systems has entered into a strategic international partnership to represent and manufacture Poptech’s patented corrugated merchandising…

Pexco unveils AisleSmart line of merchandising tools

January 31, 2011

Pexco, a manufacturer of point-of-purchase merchandising solutions, has introduced AisleSmart, a family of six products that meet strict criteria for labor…

RichRelevance unveils open-source retail personalization testing tool

January 31, 2011

RichRelevance, a provider of e-commerce personalization for retail, today introduced RecLab, a new open-source project designed to spur innovation in retail…

Big boxes add kiosks to help low-income Americans cash checks

January 31, 2011

Millions of low-income Americans who don't have bank accounts are finding an alternative to check-cashing stores at kiosks inside big-box retailers, according…

Certona Product Recommendations drove 1 percent of all Cyber Monday purchases

January 31, 2011

Tallying the numbers from a positive 2010 holiday shopping season, multi-channel personalization firm Certona reported more good news in its post-2010 holiday…