News
Most consumers jump ship after 1 bad brand experience
June 19, 2023
A hefty number of consumers, 73%, will jump ship after one bad brand experience — a sizeable increase compared to 2022 when 66% stated they would abandon a…
read now
Digital marketing delivers big wins for home goods retailer
June 19, 2023
Lulu and Georgia, a home goods retailer, is seeing a big return on investment after deploying Bluecore technology.
read now
7-Eleven’s Slurpee gets a makeover
June 19, 2023
Convenience retailer 7-Eleven Inc. is refreshing the look of its iconic Slurpee as part of a marketing campaign called "Anything Flows."
read now
Consumers using chatbots, AI, but skepticism remains
June 16, 2023
Consumers are well aware AI is built into e-commerce and 76% understand AI is being used to help them shop online, with 42% having used a chatbot or virtual…
read now
Lawmakers intro credit card competition bill to reduce transaction fees
June 16, 2023
The recently proposed Credit Card Competition Act of 2023 to bring competition to credit card fees and reduce costs to businesses and consumers has gained the…
read now
Food, gifts top Father’s Day shopping list
June 15, 2023
This Father's Day consumers are all about eating, dining and finding gift items on sale.
read now
Kroger deploying digital smart screens
June 15, 2023
Kroger is deploying digital smart screens from Cooler Screens in 500 of its U.S. stores.
read now
Paris fashion icon Balmain boosts order management to improve experience
June 15, 2023
Parisian fashion house Balmain is deploying the distributed order management system from Fluent Order Management across its online boutiques, in the Americas…
read now
Prada Group deploying Oracle tech to elevate customer experience
June 15, 2023
Prada Group has deployed the Oracle Retail Xstore POS and Oracle Retail Customer Engagement Cloud Service as part of its strategy to boost the customer…
read now
Convenience chain taps Punchh platform to drive customer loyalty
June 14, 2023
Convenience store chain Stinker Stores is deploying the Punchh platform from ParTech Inc. to drive customer loyalty and enhance the customer experience.
read now
Saks re-ups Lightspeed Commerce partnership
June 14, 2023
Saks, a luxury fashion retailer, has renewed its partnership with Lightspeed Commerce Inc. to continue using Lightspeed's NuOrder technology for the next four…
read now
For many consumers shopping is all about the discount
June 13, 2023
More than half of apparel shoppers, 62%, will wait to buy an item once it's on discount and consumers are twice as likely to buy something with a 20% discount…
read now
J Crew taps Obsess to power immersive virtual store experience
June 13, 2023
Fashion retailer J.Crew has launched an immersive virtual store that offers a 3D experience in celebration of the retailer's 40th anniversary.
read now
'Skimpflation’ reflects higher consumer cost challenge
June 13, 2023
Some retailers are resorting to "shrinkflation" and "skimpflation" to deal with inflation and conserve resources.
read now
Consumers quicker to leave brands after negative experience
June 12, 2023
Consumers are quicker to leave a brand after having only two or three negative experiences and customers expect service and support to deliver the most…
read now
Fashion retailer deepens Bolt partnership with pop-up
June 12, 2023
Revolve Group Inc., a fashion retailer that operates the Revolve and FWRD merchandise brands that connect consumers, brands and influencers, is deploying…
read now
Carhartt names Tara Roemke as merchandising VP
June 12, 2023
Tara Roemke has been named VP of global merchandising for Carhartt, a family-owned workwear brand.
read now
'Anti-theft’ Walgreens requires kiosk ordering for non-essentials
June 9, 2023
A Chicago Walgreens now requires customers to order "non-essential" items from kiosks and pick them up at a counter, according to a WBBM Newsradio report.
read now
Beauty retailer leans into digital signage
June 9, 2023
Kicks, a Nordic beauty retailer, has partnered with Visual Art, a digital signage firm, to install more than 1,300 screens across 230 Kicks stores located in…
read now
Online electronics shoppers spending stays the course
June 9, 2023
Nearly 70% of global online electronics shoppers will spend the same or more this year and sustainability is a key purchasing decision for 92% of Gen Z and 90…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
