News
Return policies are focus for holiday shoppers
December 16, 2022
More than three-quarters, 76%, of U.S. consumers typically review an online retailer's return policy before deciding to send a gift, and 82% cite free shipping…
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Holiday consumer spend trends will continue in 2023
December 14, 2022
Consumers in the U.S. and U.K. will be trimming non-essential purchases and scaling back on discretionary spending — behavior already taking place this holiday…
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Chatbots proving frustrating to consumers
December 14, 2022
A hefty majority, 80%, of consumers report higher frustration levels when it comes to using customer service chatbots, while 72% stated using a chatbot for…
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Economy impacting consumer grocery shopping
December 14, 2022
Economic conditions in the U.S. are "significantly" impacting nearly all consumer shopping habits, with more than two-thirds, 69%, reporting they're struggling…
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Retailers expanding self checkout despite challenges
December 13, 2022
Retailers are expanding the use of self checkout despite some shortcomings, according to a CNN report. The companies are looking to provide labor savings, meet…
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Amazon launches in-app shopping experience
December 12, 2022
Amazon is debuting Inspire, an in-app shopping experience that offers customers a new way to discover ideas, explore products and shop from content from brands…
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Most Americans will spend less than $500 on holiday expenses
December 12, 2022
A good majority of U.S. consumers, 67%, plan to spend under $500 on holiday expenses, nearly 40% less this year compared to a 10-year national average.
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Consumers focusing on short-term money goals as new year arrives
December 12, 2022
More than half of U.S. consumers, 53%, are intent on paying off credit card debt and building emergency savings as a new year arrives.
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Training, support key in deploying fixed self-checkout solutions
December 12, 2022
ECR Retail Loss, a U.K.-based organization that studies and recommends solutions for retail loss, has released data points on fixed self checkout spaces based…
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Diebold Nixdorf taps Ilhami Cantadurucu EVP/global retail
December 12, 2022
Ilhami Cantadurucu Diebold Nixdorf Inc. has promoted Ilhami Cantadurucu from head of retail global accounts to executive vice president, global…
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Furniture retailer taps AR tech to drive customer interactions
December 9, 2022
Fatboy, a furniture retailer, is tapping CGTrader technology for a unique AR Lens for promoting products and branding as well as driving online customer…
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Activewear brand launches New York City flagship
December 9, 2022
Southern-California-inspired activewear brand Vuori has opened its first New York City flagship, in the SoHo area at 106 Spring Street.
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Arizona mall home to library vending machine
December 9, 2022
Shoppers at The Mall at Sierra Vista in Sierra Vista, Arizona can now get library books from a glassfront vending machine provided by the Sierra Vista Library…
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Target revamps store format with community, sustainability in mind
December 8, 2022
Target is debuting larger-format stores that provide more space for same-day fulfillment services, a more open layout and localized elements.
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Social media top discovery channel for young consumers
December 8, 2022
When it comes to discovering international brands, young consumers, millennials and the Gen Z population, turn to social media.
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Consumers love personalization yet wary of data privacy
December 8, 2022
Consumers appreciate personalization when it comes to marketing but have concerns about data privacy.
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Rising prices prompts consumers to change up holiday buying
December 7, 2022
Well more than half of Cyber Weekend shoppers, 87%, said increasing prices impacted holiday shopping, with 19% describing it as "significant," and over one…
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In-store sales revenue remains on decline
December 7, 2022
The week of Black Friday marked the sixth consecutive week of in-store sales revenue declines for U.S. discretionary general merchandise with sales revenue 5…
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Kroger CEO: Inflation top of mind for consumers
December 7, 2022
It'll be awhile before grocery shoppers see the impact of food inflation dipping and, in the meantime, consumers are buying smaller amounts of food and…
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H&M slashing workforce to cut costs
December 6, 2022
Fashion retailer H&M plans to eliminate 1,500 job, across its global workforce in an effort to trim costs and boost efficiency.
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