News
Chatbot gets failing grade in CX survey
February 7, 2023
Many companies are failing to deliver a positive chatbot customer experience and more than half of customers view a positive or negative chatbot experience as…
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Consumers just want efficient digital experience
February 6, 2023
A good number of U.S. consumers, 40%, push brand loyalty to the side and aren't too focused on where they buy online as long as the experience is a good…
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Excess stock a challenge for half of U.S. retailers
February 6, 2023
Half of U.S. retailers are grappling with excess stock just as the brands are dealing with the annual wave of product returns, with 27% writing off excess…
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Giant Eagle teams with Plantensive on boosting product management
February 3, 2023
Food retailer and distributor Giant Eagle is deploying advanced category management technology from Plantensive in order to better respond to consumers…
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Retailers focusing on customer experiences, not new tech
February 3, 2023
Due to economic challenges retailers are adjusting priorities and focusing on retaining customers, boosting the customer experience and putting off new tech…
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Athlete’s Foot expands marketing team
February 2, 2023
The Athlete's Foot has expanded its marketing team and promoted two leaders in what it calls "key" personnel moves.
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Automated tech, revenue top of mind for retailers
February 2, 2023
Just over one third of U.S. retailers, 33%, are building entirely separate market approaches to appeal to Gen Z consumers and 77% plan to expand the number of…
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Guitar retailer moves to cloud for omnichannel strategy
February 1, 2023
Guitar Center Inc., which sells musical instruments in the U.S., is redeploying its data centers to Oracle Corp.'s cloud platform for better support of its…
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Pool services brand deploys tech to connect online, in-store experiences
February 1, 2023
Poolwerz, a leading franchise pool service brand, is driving a digital transformation strategy with the deployment of Spryker, an enterprise marketplace…
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Shopping wait time impacting retailer revenue
February 1, 2023
The cost of a shopper waiting in line at a physical store is having a negative impact on company revenues, according to 92% of retailers polled in a research…
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Consumer behavior requires balancing act for retailers
January 31, 2023
Consumer behavior, which includes hopping between online and in-store shopping seeking the best value and experience, is going to require a new channel…
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New Zealand airport expanding self-serve check-in kiosks
January 31, 2023
Queenstown Airport in Queenstown, New Zealand plans to install additional bag drop and kiosk technology to allow passengers to check in faster, according to a…
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Lululemon teams with Nedap Retail to boost omni-guest experience
January 31, 2023
Athletic apparel retailer lululemon is partnering with Nedap Retail, an RFID solution provider, to boost the omin-guest experience across its 600-plus stores…
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American Eagle taps Jumpmind for POS tech
January 30, 2023
American Eagle Outfitters is partnering with Jumpmind Inc. to replace the retailer's American Eagle and Aerie brands' in-store point of sale with Jumpmind's…
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Walmart teams with Salesforce on pickup, delivery solutions
January 30, 2023
Walmart Commerce Technologies is teaming up with Salesforce to provide retail customers with more convenient and frictionless pickup and delivery experiences.
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C-stores, Bitcoin Depot partner on crypto ATMs
January 30, 2023
Lux Vending, LLC dba Bitcoin Depot Inc., a U.S.-based bitcoin ATM operator, has signed agreements with convenience store brands with locations spanning across…
read nowResort destination taps Mashgin for vision-powered self-checkout
January 27, 2023
Alterra Mountain Compnay, which runs 15 North American mountain ski and snowboard resorts, has deployed computer vision-powered self-checkout terminals at four…
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Footwear brand taps Jitterbit to streamline sales, processes
January 27, 2023
OluKai, an Hawaiian-inspired footwear company, is deploying Jitterbit technology to streamline sales and fulfillment processes and improve team productivity.
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More consumers care about sustainable shopping options
January 27, 2023
Consumer interest in sustainable shopping is on the increase, with an overwhelming majority of young U.S. shoppers willing to spend more on…
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Most consumers OK with paying for better return experience
January 26, 2023
A good number, 70%, of U.S. consumers are willing to pay for more flexible retail return experiences.
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