Customer Service
Ace Hardware taps Medallia to boost customer, employee experience
July 28, 2020
Ace Hardware is deploying the Medallia platform, as well as Gallup professional services, in a quest to boost the customer and employee experience
The technologies, according to a press release, will reinforce the retailer's commitment to its tag line of being the 'helpful place.'
"Driving satisfaction for our employees and customers will always be a top priority," Andy Enright, vice president, retail development and strategy, for Ace Hardware, said in the release. "Ace is excited to partner with Gallup and Medallia to take our award-winning customer service to the next level."
The platform will help Ace Hardware better connect with customers and employees, allow it to capture their experiences in-the-moment, and take action to ensure shopping and working at Ace Hardware continues to be a fun and memorable experience.
Related Media
Subscribe
Get the latest news and resources from Retail Customer Experience.
