Customer Service

Airline customer service reflects turbulent consumer experience

Adobe Stock

April 27, 2023

Not too many consumers are happy with the customer experience when it comes to airlines and travel with 76% expressing negativity regarding flight disruptions and 67% expressing dissatisfaction with customer service interactions.

The complaint list includes everything from unhelpful chat lines to a lack of communication, according to a Clootrack study regarding customer experience within the airline industry.

A hefty number, 84%, of economy class passengers reported a negative experience. The results show a need for airlines to analyze passenger data to improve customer morale, according to a press release on the findings.