Amazon offering in-home gadget service

On the heels of announcing a partnership with Best Buy to sell its Fire-enabled televisions, Amazon is reportedly also setting up its own 'Geek Squad' initiative much like Best Buy's technology support service.

The move, according to a Recode report, is focused on helping consumers learn, and purchase Amazon's smart home devices and its Echo voice assistant devices.

Recode reports Amazon has been hiring device gurus to offer free consultations and fee-based product installs.

The "Smart Home Services," is available in seven markets (Seattle, Portland, San Francisco, San Diego, Los Angeles, San Jose and Orange County, Calif) and charges a $99 fee to setup up products such as an Alexa-enabled thermostat. There is also a free consultation option. The support service can help homeowners with a wide range of issues, from Wi-Fi setup to video doorbell installation to lock and light switch installation.

Topics: Assisted Selling, Customer Experience, Customer Service, Technology, Top 100 Retail

Companies: Amazon

Sponsored Links:

Related Content

Latest Content

Get the latest news & insights





How poor customer service impacts the retail customer experience