News

Barnes & Noble named top bookseller

February 21, 2010

Barnes & Noble Inc., the world's largest bookseller, led the specialty retail category for customer satisfaction for the third year in a row, according to a news release from the American Customer Satisfaction Index, whose research was conducted in the fourth quarter of 2009. With a score of 84, Barnes & Noble is the top bookseller in the survey and is ranked significantly above the specialty retail category average of 77.

"We are delighted to receive an industry leading score in the fourth-quarter survey, and we owe it all to our customers. Our customers want and deserve the highest quality customer service, which is what our booksellers strive to deliver every single day," said Steve Riggio, CEO of Barnes & Noble, Inc. "People consider Barnes & Noble the ultimate specialty retail destination where they can shop and browse, visit our cafe and enjoy complimentary WiFi, enjoy exclusive in-store content on nook our new eReader device, and meet favorite authors and performers at one of our many community events."

Barnes & Noble also figured prominently in Retail Customer Experience's "Best Retail Customer Experiences 2009" report.