News

Being put on hold is top consumer customer service gripe

February 15, 2019

The most annoying aspect of customer service for the consumer is the act of being put on hold, according to a Clutch survey.

The second and third top frustrations are rude service and automated phone menus, respectively.

The statistics, according to a press release, indicate retailers need to think both analytically and creatively about reducing phone hold times and potentially offering alternative services such as giving customers an opportunity to schedule a more convenient call time.