News

Bicycle retailer Jenson USA selects Junction Solutions for multi-channel

June 27, 2011

Junction Solutions, a provider of vertical, market-specific on-premise and on-demand software applications and services for the multi-channel retail, food and beverage and distribution industries, announced its selection by Jenson USA. The bicycle retailer plans to leverage JunctionEOD, a SaaS e-commerce solution, to deliver an enhanced customer experience in a full-service hosted environment, tightly integrated with their existing back office system.

Jenson USA was recently named to the Internet Retailer Top 500 listing, which recognizes America's 500 largest e-retailers. Based in Southern California, Jenson USA leverages multiple channels to reach its bicycle enthusiast customers online and in brick-and-mortar stores.

Previously, Jenson USA used a homegrown e-commerce solution. Over time, the solution was increasingly unable to meet their growing business needs. Jenson USA looked to Junction Solutions to update its e-commerce capabilities and include new features and functionality that previously had been difficult or costly to maintain.

"JunctionEOD is a flexible and feature-rich solution that is capable of accommodating our current needs and future growth, while also supporting our brand promise of an exceptional customer experience," said Mike Cachat, president and CEO, Jenson USA. "Junction Solutions' personalized service approach, coupled with strong e-commerce platform capabilities, will provide tools to optimize our marketing, sales and service capabilities. This will empower us to deliver a superior customer experience while increasing our internal efficiencies."