Customer Service

Crate and Barrel teams with Glympse on curbside pickup, kiosks

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December 28, 2020

Crate and Barrel, a specialty retailer, is offering its customers an enhanced curbside pickup experience leveraging Glympse's communication platform, a mobile app and kiosks, nationwide, according to a press release.

The service will notify customers when their order is ready, give pickup instructions, and allow them to share their ETA and arrival status so the store can bring products to the customer the instant they arrive. The solution facilitates proactive engagement between the customers and store associates by adding real-time visibility, alerts and two-way communication during the curbside pick-up process. The solution includes a mobile app and kiosk for store associates providing visibility and alerts that allow them to proactively serve the customer, work more efficiently and ultimately reduce operational costs.

The Glympse communications platform delivers a modern customer experience by reducing calls to the store and minimizing customer wait times by providing proactive communication to both customers and store employees.