Customer Service
Dressbarn dresses up return process for customers
September 17, 2020
Dressbarn is partnering with Happy Returns to enhance and boost the product return experience for customers.
The end-to-end return system powers a returns portal on the retailer's website. Online customers can drop off return items at Happy Returns' nationwide network of physical 'return bars,' according to a press release.
Dressbarn shoppers receive a QR code to enable box-, label-, and contact-free returns for an immediate refund or exchange.
In the first 30 days following launch, over 75% of Dressbarn shoppers have opted to drop off returns in-person rather than enduring the hassle and wait of returning via a mail system, according to the release. Shopper feedback on the return experience has been very positive, earning a Net Promoter Score of 90 for the ease, speed, and safety of the service.
"Happy Returns is a natural fit for our e-commerce-first strategy," Dressbarn CEO Shayan Zadeh said in the release. "Having enjoyed our physical stores for decades, our shoppers are accustomed to the convenience of in-person returns. To meet these customer expectations while also growing our online presence, Happy Returns' network provides Dressbarn shoppers with the accessibility of a physical drop-off location while still maintaining a contactless experience."
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