Customer Service
Giant Eagle, Instacart team up on same-day delivery across several states
September 13, 2023
Supermarket chain Giant Eagle and Instacart are teaming up on same-day delivery, in as fast as an hour, from more than 200 Giant Eagle stores across Ohio, West Virginia, Pennsylvania, Maryland and Indiana.
The service is available to Instacart customers in central Ohio and Indianapolis immediately and will expand to all Giant Eagle and Market District stores in the future, according to a press release.
"Our partnership with Instacart makes ordering groceries from Giant Eagle more convenient than ever, whether customers choose to use our longstanding, company-led curbside pickup and delivery service or Instacart's popular platform," Graham Watkins, Giant Eagle's EVP, chief information and supply chain officer, said in the release. "We always want to think like those we aim to serve, and we recognize that many shoppers have come to rely on Instacart for their grocery needs. This partnership ensures that customers across all our markets have access to our stores regardless of how they choose to shop with us."
Additionally, plans are for Instacart customers in Ohio to be able to order alcohol online for delivery from participating Giant Eagle and Market District locations in the coming months.
"The customer demand for Giant Eagle same-day delivery was loud and clear to us, and we're incredibly excited to welcome them to the Instacart App," Chris Rogers, chief business officer at Instacart, said in the release. "As the only marketplace to expand chainwide with Giant Eagle, we're proud to help serve their customers in a new way. We look forward to deepening our partnership and launching even more services for Giant Eagle customers using Instacart's technology."
