Customer Service
Great Clips debuts text service to boost customer experience
July 2, 2020
Great Clips is enhancing its online check-in service with ReadyNext text alerts that give customers a heads up when wait time is under 15 minutes. This gives customers who may be browsing or shopping nearby time to get to their hair appointment on time.
To receive the alert, clients can check-in online through the app or at GreatClips.com.
It's also helping the salons adhere to social distancing rules, relating to COVID-19, and keep waiting areas free of crowds, according to a press release.
"At Great Clips, we are continuously working to make the haircut experience easier, faster and more comfortable for the well-being and benefit of our customers," Steve Hockett, CEO of Great Clips, Inc., said in the release. "As part of our online check-In process, ReadyNext text alerts will help salons maintain social distancing guidelines and enable our customers to optimize their schedules for a haircut when it works for them."
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