Customer Service

Great Clips makes a commitment to safety

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August 4, 2020

In a move to ensure stylists, staff and customers will be safe and comfortable the salon brand Great Clips is launching the GreatCare Promise.

The program requires everyone in the salon to wear a mask, in light of the ongoing COVID-19 pandemic, and encourages customers to check-in online via the brand's app and website to avoid unnecessary interaction.

The online check-in lets customers know wait times so they can plan the visit accordingly. They can also get a text alert 15 minutes ahead of their appointment. This helps salons adhere to social distancing rules and limits the number of customers in and near the salon entrance, according to a press release.

As part of the GreatCare Promise, salons have also enacted various procedures that are designed to help create a safer environment for customers when they visit their local Great Clips salon, such as:

• Salon chairs and stylist tools are sanitized between every haircut.
• Salon chairs are spaced to accommodate social distancing.
• Stylists wash their hands frequently and hand sanitizer is available throughout salons.
• Face-to-face services, such as beard trims, have been temporarily suspended in many Great Clips salons.
• Lobby chairs, door handles and other high-traffic surfaces are disinfected frequently.
• Salon lobbies are free of magazines and shared items. Lobby chairs, where permitted to remain in the salons, are spaced six feet apart.
• Customers are encouraged to contact their local salon directly for more information on specific safety measures.

"Great Clips cares about the well-being of customers, stylists and staff and we're proud to introduce the GreatCare Promise to further demonstrate our commitment to safety and comfort across all salons," Steve Hockett, CEO of Great Clips, Inc., said in the release. "From technologies that help minimize the number of customers in salons, to enhanced cleaning and sanitizing procedures, and the required use of masks, Great Clips franchisees and their staff are prepared and ready for customers whenever they need or want that next great haircut."