News

Hallmark using Fujitsu's retail-as-a-service solution

July 25, 2012

Fujitsu is providing a cloud-based, retail-as-a-service solution for Hallmark Cards' more than 2,500 independent retailers and corporate stores in the U.S.

Hallmark and its independent retailers will use a monthly subscription model to cover a combination of Fujitsu TeamPoS and third-party hardware, software, support, maintenance and data-center hosting services. The 10-year contract calls for the solution to be deployed over the next three years.

"With our commitment to a retail-as-a-service strategy, our stores will essentially be able to run their point-of-sale and merchandise management operations through a subscription service, making those processes easier, faster and less expensive," Mike Goodwin, chief information officer at Hallmark Cards, said in a company press release. "By creating a single, centralized platform that provides real-time updates on merchandise status, this end-to-end solution from Fujitsu will allow our stores and our sales associates to stop worrying about computing systems and focus all their attention on providing great customer service."

As part of the agreement, Fujitsu will provide:

• Deployment, support and maintenance of Hallmark's retail software technology infrastructure, using Retail.net software, by Tomax, as a private cloud solution hosted by Fujitsu Cloud
• Full POS integration services
• Complete, real-time inventory management services
• Web portal ordering service
• Installation, de-installation, maintenance and repair of all equipment

The production environment will be hosted primarily in the Fujitsu Sunnyvale data center, and deployed through Fujitsu Cloud. Fujitsu will work with Hallmark to provide infrastructure design support, technical support, standard procedure development and assistance with more complex technical issues.

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