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Jeanne Bliss, author of "I Love You More Than My Dog," to give keynote at retail summit

June 29, 2010

Jeanne Bliss, author of "I Love You More Than My Dog," will give a keynote speech at the Retail Customer Experience Executive Summit, taking place August 1-3 at the Westin Chicago Northwest.

As the customer experience executive for five U.S. market leaders (Lands’ End, Allstate, Mazda, Coldwell Banker and Microsoft), Bliss has fought valiantly to get the customer on the strategic agenda, redirecting priorities and creating transformational changes to the brands’ customer experience. She has driven achievement of 95 percent loyalty rates, changing customer experiences across 50,000-person organizations. Now president of CustomerBliss, she coaches leaders on how to wrap their company’s focus around customer profits.

Jeanne’s two best-selling books are "I Love You More than My Dog: Five Decisions for Extreme Customer Loyalty in Good Times and Bad" and "Chief Customer Officer: Getting Past Lip Service to Passionate Action." She will be speaking to Summit attendees about the five decisions of beloved and prosperous companies.

The Retail Customer Experience Executive Summit is an exclusive event that will bring together a select group of top executives from the retail industry who want to champion customer experience, for two and a half days of networking, work group sessions and an exchange of ideas and innovations on the industry’s top strategic issues. It will take place August 1-3 at the Westin Chicago Northwest, just 12 miles from O'Hare International Airport.

To register to attend, please visit http://summit.retailcustomerexperience.com.