KFC franchisee using video intel solution to reward employees, improve customer experience

Envysion, a provider of managed video-as-a-service technology to help companies measure on their brand promise with instant, actionable video intelligence, announced this week that D-Carr Investments has increased its bottom line by 2 percent in six months in each of its KFC stores using Envysion Technology. D-Carr is using the Envysion Insights platform to leverage video from cameras at 10 KFC stores in Florida to reward positive employee behavior that furthers the KFC brand, coach and train employees, improve overall customer experience and decrease theft.

D-Carr's director of operations, Bernie Quintero, accesses video from cameras placed in kitchens and at the registers of its stores, from Envysion's easy-to-use Web portal via his computer, tablet or smartphone. Quintero, who used to have to frequently take a few weeks to travel to each store, now limits travel time and expense using video to monitor food preparation and cashier interaction with customers, look out for questionable behavior and reward positive employee interactions daily. Envysion's cloud-based video solution allows D-Carr to review video of potential claims and determine if something is true or false.

"On a Saturday I can easily be at 10 stores without leaving my house. The video has brought the business to a whole new level," Quintero said in the announcement. "We can see things we were never able to see before, and the fact that our employees know that their interactions are being recorded has definitely changed behavior for the positive in our restaurants. We have achieved gains several times over what we pay with Envysion."

Quintero frequently calls employees with feedback, congratulates them for good performance with gift cards, and works with store managers to coach and train employees — creating a culture of accountability and significantly benefits the overall customer experience — according to the announcement.

"At Envysion, we make it easy for brands to assess their store and employee performance to ensure they are delivering excellent customer service and realizing their brand promise," Matt Steinfort, president and CEO of Envysion, said in the announcement. "Our powerful video insights help D-Carr and KFC reward positive employee behavior, which is a good example of how Envysion can help any business track performance, coach employees and improve profit."

Topics: Customer Experience, Customer Service, Employee Training, Technology

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