Marketing

Live webinar: Assessing COVID-19 impact on customer interaction, satisfaction

A live webinar on July 16 will explore how COVID-19 is impacting customer satisfaction and the way they perceive and interact with a preferred financial institution. The webinar is sponsored by Ventus.

Photo provided by iStock

July 13, 2020

The COVID-19 pandemic is dramatically changing the landscape for the financial services industry, especially when it comes to customer preferences and satisfaction.

As governmental changes in health and safety regulations are being accelerated, financial institutions are being tasked to quickly make decisions that will have a direct effect on how customers perceive their experience. An upcoming live webinar will focus on how financial institutions are handling customer interaction and satisfaction since the onset of the pandemic and as the "new normal" falls into place.

The webinar will take place Thursday, July 16 at 2:00 p.m. ET, hosted by ATM Marketplace and sponsored by Ventus, an industry leader in ATM networking.

The interactive session will be hosted by E.J. Kritz, director of training for ath Power Consulting. The session will also feature an expert panel representing top banks that will share insights and offer views into what banks are doing in terms of customer satisfaction and interaction.

The panel includes: Corey LeBlanc, chief, digital and innovation for Origin Bank; Leslie Moreno-Martinez, senior manager of user experience and design for secure banking for CIBC Digital; Staci Shedd, head of customer experience and WOW! employee engagement strategy and support for TD Bank; and Toby Salsman, CTO for Dolphin Debit.

Following the webinar will be a live question and answer segment for listeners.

Click here to register for the webinar.