News
Maritz webinar to discuss customer experience measurement
September 10, 2013
On September 18, Retail Customer Experience will host "How to truly make a difference with your customer experience measurement program," a free live webinar, from 2 to 3 pm EST.
During the event, Michael Allenson, Senior Strategic Director for Maritz Research’s Retail and Restaurant Group, will discuss how a retailer can measure their customer experience, develop a plan for improving it, and link customer experience performance to business outcomes.
Maritz Research will provide findings from CEBenchmarks, the company's proprietary customer experience benchmark measurement program, as well as other sources.
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