Technology
Marks & Spencer expands services contract with Diebold Nixdorf
November 22, 2024
Marks & Spencer, one of the largest retailers in the U.K., has renewed and increased the scope of its services contract with Diebold Nixdorf.
The agreement includes support services for the entire store estate, managed services for self-checkout technology and self-order terminals in the digital cafés, implementation services for M&S stores and distribution centers, software services and more, according to a press release.
Diebold Nixdorf has provided hardware services to M&S since 2019. The scope of services expansion of the new contract, which applies to the more than 1,000 M&S stores in the U.K. and Ireland, aims to increase the productivity of both Diebold Nixdorf field service engineers and M&S colleagues — leading to higher availability of store IT and a reduction in calls placed to the help desk.
"We are delighted about the renewal and expansion of the contract featuring an adjusted business model that is fully aligned with M&S' business objectives, allowing it to automatically adapt to changes in the market and the business," Ben Gale, senior vice president and managing director, EMEA and APAC Retail Sales Management at Diebold Nixdorf, said in the release.
