Customer Service

Massachusetts town deploying kiosk for bill payments

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August 31, 2020

Marshfield, Massachusetts, will allow residents and visitors to pay bills at a kiosk from CityBase, a provider of cloud technology solutions for the public sector, according to a press release.

The town will install a central outdoor kiosk this October at its town hall, providing 24/7 service for anyone paying their bills using card, check or cash.

Residents will be able to review and pay bills by scanning a barcode or make payments for beach stickers, real estate taxes, property taxes, liquor licenses, gas permits, water bills, trash bills, dog licenses, birth certificates, marriage licenses and more.

Marshfield was allocated CARES Act funding for the payment kiosk as a COVID-related expense since the purchase was made to respond to the public health emergency to mitigate cash handling.

Kiosk payments are enabled by a cloud-based solution that integrates to the town's financial management platform and its billing system. The integrated technology allows Marshfield to have a completely automated reconciliation process with the treasury and all underlying departments. By automating reconciliation, Marshfield staff can focus on more complex customer inquiries rather than manual processes.

Staff can manage all kiosk transactions through the CityBase revenue management dashboard, which will show payment trends and other reports. Staff will also be able to search for a specific customer transaction in real time to provide customer support.

Customers will have the option to print their receipt or have it sent via email or SMS text. All kiosk functionality will be available in English and Spanish.

For an update on how the coronavirus pandemic is affecting kiosks, click here.