Customer Service

Mattress Firm teams with DoorDash for on-demand, 2-hour delivery

Photo: Adobe Stock (AI Generated)

August 21, 2024

Mattress Firm is partnering with DoorDash to offer customers on-demand, two-hour delivery of mattresses and accessories from its 2,300-plus U.S. locations.

"This partnership catapults us into a new era of customer service," George Hanson, Mattress Firm chief digital officer, said in a press release. "We're not just delivering quality mattresses and pillows, but also a shopping experience that meets the on-demand expectations of today's consumers. Our partnership with DoorDash combines our sleep expertise with on-demand delivery to ensure Americans can enjoy better rest sooner than ever before."

Key benefits of the partnership include:

• Inclusion in DashPass, DoorDash's membership program offering $0 delivery fees and reduced service fees on eligible orders.
• Real-time tracking of mattress deliveries through the DoorDash app.