Customer Service

Neiman Marcus layoffs include customer service reps

Adobe Stock

March 3, 2023

Neiman Marcus' recent layoffs included staff called service ambassadors that handle returns and the move isn't sitting well with remaining workers, according to a New York Post report.

The ambassadors greeted customers and helped process returned goods and that work is now falling to sales reps who work on a commission basis, according to the news outlet.

"I avoid eye contact if I see someone come in the door with a lot of boxes," a sales rep told The Post.

The company didn't immediately respond to a Post request for comment, according to the news outlet.