Customer Service
NRS helps local retailers in wake of flood destruction
November 13, 2024
National Retail Solutions mobilized an emergency response team to help NRS retailers in the Carolinas impacted by the unprecendented flooding caused by Hurricane Helene.
With over 2,300 North and South Carolina stores relying on the NRS platform, the company focused on helping these essential local businesses reopen and serve their communities in need, according to a press release.
NRS representatives traveled from the company's headquarters in Newark, New Jersey, to the disaster-stricken regions around Greenville, South Carolina, and Asheville, North Carolina. The NRS team focused on helping damaged stores reopen, allowing these essential businesses to once again serve their communities. The team also donated non-perishable foods to local non-profits, including the Greenville-based Hispanic-American Women's Association (AHAM — Asociación Hispano-Americana de Mujeres), to support food drives for impacted families.
"We witnessed extensive flood damage, with many store owners facing loss of merchandise and going over a week without electricity or internet," an NRS team member on the scene shared. "We showed these store owners how the NRS handheld POS, paired with a SIM Card and equipped with NRS Pay credit card processing, could enable them to accept card payments without power or Wi-Fi. For stores with power, we provided technical support to restore their POS and card processing terminals."
IDT Corporation, NRS's parent company, also had team members on the ground, offering crucial support to NRS retailer customers and local communities during the recovery project.
"We cannot begin to imagine the devastation that local small businesses have experienced. When news broke of the disaster's broad scope in the Carolinas, we immediately sent a team of NRS volunteers to help these business owners through this crisis and stay afloat by keeping their stores running," Elie Y. Katz, president and CEO of NRS, said in the release.
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National Retail Solutions Inc.
Leading provider of integrated POS systems and merchant services for independent retailers.
National Retail Solutions (NRS) is the leading provider of integrated POS systems and merchant services for independent retailers. A subsidiary of IDT Corporation (NYSE: IDT), NRS empowers convenience stores, bodegas, and gas stations with comprehensive retail solutions, payment processing, and the largest DOOH ad network in the retail sector.
