Marketing

Office Depot, OfficeMax offer up 20-minute promise

Photo by istock.com

October 15, 2021

Office Depot and OfficeMax are launching a fast pickup option, the "20 Minute Pickup Promise," just in time for holiday shoppers.

The in-store and curbside pickup service requires that orders, via the retailer's app or online store, be made one hour before a store's closing time, and if the stores fail to provide the ordered item in 20 minutes the customers will get a $20 coupon for their next qualifying purchase, according to a press release.

"We know our customers value convenience and friendly, helpful service, especially during the holiday season, which is a stressful time of the year for many," Kevin Moffitt, executive vice president and chief retail officer for Office Depot, said in the release. "Whether purchasing items to prepare your small business for the holiday rush, upgrading a home office or thanking a favorite teacher with a holiday gift, our store pickup program is an industry-leading promise to customers to get them what they need in 20 minutes or less."

Office Depot LLC is a wholly owned subsidiary of The ODP Corp. and operates approximately 1,100 stores.