Technology
OnQ integrating Epson POS thermal receipt printers into platform
December 4, 2025
OnQ, a retail design agency, is integrating Epson's point-of-sale thermal receipt printers into its Converge Take-a-Ticket retail display platform.
OnQ is responsible for creating displays seen in major retail stores throughout the U.S. and in 14 countries around the world, according to a press release.
"Epson printers are integral to the OnQ Take-a-Ticket solution, which tackles some of the toughest challenges retailers face," Paul Chapuis, founder and CEO of OnQ, said in the release. "Take-a-Ticket eliminates the need for traditional fulfillment cards, integrates directly with inventory management systems, and connects with retailers' e-commerce platforms to give shoppers the ability to purchase out-of-stock items online and browse a broader assortment than what's available in-store."
OnQ has rolled out in-store sales kiosks nationwide powered by a tablet and Epson printer.
Previously, some retail customers used pre-printed fulfillment cards, where customers would bring a physical card for the item they want to purchase to the register to complete the transaction. This system required printing and managing large volumes of pre-printed cards — often on short notice. With the kiosk solution, all item data is digitized. If an item is out of stock, the kiosk can reflect that instantly, eliminating the need for staff to manually remove the tickets from the shelves.
The kiosk system — using a tablet and an Epson printer — has streamlined several in-store processes. It's made things easier and more efficient for the team, which previously handled all the printed fulfillment cards, and for the retailers managing the on-site inventory.
"Our m-Series printers are designed to fit seamlessly into modern retail environments, where space, reliability and flexibility are critical," John Choi, product manager, Epson America, Inc., said in the release. "We are thrilled to see OnQ Solutions having so much success implementing these printers into unique and creative retail environments."
