Customer Service

Optoro debuts Home Pick-ups service for retailers

July 20, 2023

Optoro, a returns management software provider, has debuted the Home Pick-ups returns solution to its Express Returns solution.

Tuckernuck, an apparel retailer, will be using the system and Hatch Collective, a three-brand retailer, will be deploying the service later this year, according to a press email.

The Home Pick-ups is a box-less and label-less option that doesn't' require the customer to leave home. It will be expanding to over 40 cities nationwide by the end of summer, according to a press release.

On the retail side the service can reduce time in restocks and save 15% or more on shipping costs.

Shoppers can use Home Pick-ups when returning purchases with select retailers that use Optoro's returns management platform.

"Online shopping has become an everyday necessity. You can order something online, and it arrives the next day on your doorstep. Why can't the same be true with returns?" Amena Ali, Optoro CEO, said in the release. "Home Pick-ups brings that same online convenience and delightful experience to shoppers everywhere, while at the same time helping to streamline and consolidate reverse logistics for the retailer. With offerings like Home Pick-ups, retailers can rethink returns from the traditional cost-center mentality as a way to drive customer loyalty, growth and even improve profitability."

Express Returns improves processing speed by directly connecting return and pick up data to the warehouse, and by returning inventory faster to stock, keeps returns out of landfills too.

"Home Pick-ups offer the ultimate convenience to shoppers, making it easy for them to make returns around their busy lives and schedules," Emily Grayson at Tuckernuck, an apparel retailer offering Home Pick-ups to customers in Washington, D.C., Los Angeles and New York, said in the release. "At the same time, Optoro's returns platform has transformed our returns process to delight customers (90% CSAT scores or higher) and get 99% of our returned merchandise back to available-to-sell inventory fast. The impact is clear to us: smart returns are good business."