Customer Service
Pestana Hotel Group deploys digital check-in arrival experience
June 27, 2025
The Pestana Hotel Group has launched Hudini's digital arrival experience called Staff Connect across 30-plus Pestana Hotels in Portugal.
Staff Connect assists front desk associates in managing the check-in process more efficiently, according to a press release.
Pestana's check-in process will also feature the Hudini Sidecar, a guest-facing tablet that streamlines the capture of guest information, facilitates sign-ups for the Pestana Guest Club, and eliminates the need for paper.
Through automated document scanning and real-time updates to the Property Management System, Pestana's frontline staff will have instant access to accurate data.
Pestana Hotels expects to reduce check-in times by as much as 50%.
"Hudini's solution empowers Pestana's front office teams to dedicate more time and attention to our guests during check-in, deliver a faster process while significantly reducing paper usage and ensuring real-time access to critical data," Catarina Figueiredo, CRM and loyalty director of Pestana, said in the release.
Hudini is a digital transformation platform for the hospitality industry, leveraging proprietary middleware and an AI-powered omnichannel guest interface driven by data.
