Consumer Behavior
POS playing stronger role in consumer tipping
November 18, 2022
Nearly half of consumers, 45%, report tipping more due to business requests during the checkout process and over a half of U.S. consumers say they feel pressure to tip during iPad checkout experiences in particular.
Over half, 51%, confess to tipping even when they otherwise wouldn't due to point-of-sale prompting.
Those are top findings from a PlayUSA report on tipping trends in 2022.
The report also revealed three in five Americans would do away with tipping altogether if they had the choice, and one in 10 tip whatever a rideshare app recommends while 6% do the same when it comes to food delivery tipping, according to a press release on the findings.
Most Americans (83%) always tip at a sit-down restaurant, but when it comes to restaurants without tableside service, that drops drastically. Nearly half (49%) do not tip at places like Chipotle or Panera.
The least tipped places are restaurants with no tableside service — 61% of Americans admitted to giving no tip there, and 39% skipped the tip at a coffee shop. While only about one in three (27%) Americans tip at big coffee chains like Starbucks, 49% tip at local coffee shops.
Since COVID-19 began, more than one in four have been tipping a higher dollar amount, and nearly one in five are tipping a wider range of services. Inflation has been cutting down on some tips though with 17% admitting they've started tipping less because of the economy.
Americans are expected to be more generous this holiday season as 23% do tip more during the holidays than other times of the year.
