August 16, 2023
Solo Stove, which makes fire pits and camp stoves, is launching a chatbot powered by generative AI to provide customers personalized and conversational support experiences.
The chatbot from CX outsourcing firm Simplr uses OpenAI's ChatGPT alongside a set of AI-training parameters called Cognitive Paths that guide the chatbots to the right customer resolution without risk of hallucination, according to a press release.
By partnering with Simplr, Solo Stove can ensure that every interaction through the chatbot perfectly replicates their brand's tone and policy guidelines, can engage in complex, multi-turn interactions with customers and identify the fastest path to resolution possible.
"Solo Stove has found continued success through an unmatched devotion to our customers' happiness and satisfaction," Gretchen Mock, community support manager at Solo Stove, said in the release. "This is in large part driven through our desire to leverage the latest in technological innovation to improve both customer service efficiency and effectiveness. We are honored that our collaboration with Simplr has produced the first generative AI chatbot in our industry and will help raise the bar for customer expectations when it comes to how they interact with brands."
