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Toshiba appoints Steve Fox to head global customer service programs

November 1, 2019

Steve Fox is now leading worldwide services, overseeing all client service programs, for Toshiba Global Commerce Solutions. Fox is focused on ensuring Toshiba's retail clients operate more efficiently and effectively while delivering a stellar experience, according to a press release.

"Steve is an elite professional and managed services executive with expertise in designing and implementing best-in-class programs that help retailers of all sizes succeed," Toshiba Global Commerce Solutions President and Chief Executive Officer Scott Maccabe said in the release."His appointment is sure to help us deliver more streamlined store operations and associate engagement to our customers."

Fox served as Toshiba's vice president of global services before accepting the new assignment. Prior to Toshiba, Fox was a partner at 5 Points Consulting, Inc. and vice president of professional services at eLoyalty. Fox also served in multiple executive roles at eLoyalty, LLC, a global customer experience company.  

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