Technology

Travelex debuts self service stores at Amsterdam airport

Logo provided.

November 19, 2021

Travelex, a foreign exchange brand, has introduced a pair of concept stores featuring self service at Amsterdam Airport Schiphol.

The stores — the first of which has just opened and the second of which will open in December 2021— will offer customers a more accessible, streamlined customer experience based on changing consumer demands and habits.

At the heart of the concept "bureaux" is a completely redesigned "open store" layout, which utilizes Travelex's self-service and manned stores and combines them, thereby introducing a new form of interaction between customer and bureau.

The concept stores will see more ATMs available than traditional bureau, equipped with more currencies.

For those customers requiring manned services, the glass between the customer and agent desk has been removed to afford a more engaging experience. Other services, such as tax refunds or ATM pre-book click and collect services, will also be introduced.