June 7, 2019
Walgreens Co. and Nordstrom Inc. are tapping the Narvar Concierge technology to enhance customer experience within the package pick-up and return environment.
The Concierge system will be available at more than 8,000 Walgreen locations and at select Nordstrom stores in Los Angeles, according to a press release.
Retailers on the Narvar platform provide consumers the option to pick up or drop off orders at any location in the Concierge network. In addition, online shoppers can choose a Narvar Concierge location during checkout or when making a return, including FedEx OnSite at Walgreens, according to the release.
"Customers are continuing to redefine value and convenience, and this is another way in which we can provide a differentiated retail experience, by offering more simple and time-saving solutions," said Alex Gourlay, co-COO of Walgreens Boots Alliance, Inc. and president of Walgreens, in the release. "We're leveraging new and different platforms as well as our expansive footprint to bring more services closer to our customers while giving our partners greater reach and access in communities across the U.S."
