Customer Service
Walmart debuts AI shopping tools as holiday season arrives
November 10, 2025
Walmart is offering shoppers several AI-powered shopping experiences this holiday shopping season.
"The most wonderful time of the year should be joyful, and with the power of AI and technology, we're making that possible," Tracy Poulliot, SVP, shopping experiences, Walmart U.S., said in a press release.
"Whether customers are holiday shopping in our stores or from the comfort of home, we're giving them the tools to check off their lists quicker and easier than ever before. And they're loving it — when they use the app while they shop in stores, they spend 25 percent more on average than on trips when they don't use the app."
The tools are personalized for every location and go live the moment a shopper steps inside, including:
- In-Store Savings Tool: In-Store Savings alowes shoppers to find savings in a single tap — including Black Friday deals, Rollbacks and clearance items. Customers can even filter items by category (for example, TVs on sale) and compare prices, all on one screen.
- Enhanced Search and Navigation: Customers in stores can now search for items just as they would if they were online shopping — including top toys like Peppa Pig — and view in-stock availability. The app then shows the item's location in the store, helping the customer jingle all the way to the right aisle.
- Easily Shop Your Wish List: Customers can create and save gift ideas for everyone on their list — then, when it's time to shop, simply open the Walmart app in-store.
- AI-powered Party Planning: Walmart's GenAI-powered digital assistant, Sparky, can now take the hassle out of hosting. Just tell Sparky the occasion, and it instantly crafts a curated list of everything customers need — from decorations to champagne and confetti.
- AI-generated Audio Summaries: New AI-generated summaries synthesize product descriptions and reviews into short, digestible audio clips — helping customers confidently purchase gifts on the go. The feature is available across more than 1,000 premium beauty products.
- Deck the Halls in 3D: With Walmart's AI-powered augmented reality tech, shoppers can step into designed spaces instead of scrolling through endless pages of home decor. Behind the scenes, AI helps transform simple product photos into 3D images, helping bring these immersive, shoppable scenes to life across the platform.
