Technology

Walmart teams with Salesforce on pickup, delivery solutions

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January 30, 2023

Walmart Commerce Technologies is teaming up with Salesforce to provide retail customers with more convenient and frictionless pickup and delivery experiences.

The Walmart Commerce Technologies Store Assist local fulfillment app and Walmart GoLocal local delivery solutions will be available through Salesforce AppExchange, according to a Walmart blog post.

Walmart's partnership with Salesforce will provide retailers access to the same technologies Walmart uses. The Walmart Commerce Technologies Store Assist app helps retailers leverage their local stores as fulfillment centers. With Store Assist, retailers can optimize in-store fulfillment by increasing picking accuracy, speed and efficiency. With Walmart GoLocal, retailers of all sizes will have access to white-label, delivery-as-a-service technology to power a frictionless delivery experience for their customers.

"Through this partnership, retailers can leverage the same innovative and scalable technologies that power Walmart's pickup and delivery experiences," Anshu Bhardwaj, senior vice president, technology strategy and commercialization, Walmart Global Technology, said in the blog post. "The same technology that powers Store Assist has enabled Walmart to fulfill over 830 million orders across over 4,700 Walmart stores. Together with Salesforce, retailers can scale their business and deliver the personalized, convenient experiences shoppers expect."

With Walmart and Salesforce, retailers will be able to:

• Enable BOPIS: With Store Assist, built by Walmart Commerce Technologies, retailers can leverage their local stores as fulfillment centers, increase picking efficiency and provide seamless handoff experiences to customers or delivery drivers.
• Manage local deliveries: With Walmart GoLocal, retailers can serve their customers with scalable local delivery solutions that offer reliable, same-day delivery under a white-label experience, which allows them to keep the customer experience under their brand.
• Drive efficiency and profitability: With Salesforce Commerce Cloud and Order Management, retailers can efficiently manage their customers' omnichannel shopping experience across one platform while leveraging AI and real-time data to give customers connected, personalized experiences.

"Retailers are looking for ways to improve cost efficiency while meeting their customers' needs, no matter where or how they choose to shop. Fulfillment from stores is an effective way to achieve these goals and serve customers quickly and reliably through local delivery," Harsit Patel, vice president and general manager of Walmart GoLocal, said in the blog post. "We look forward to connecting more retailers with the customizable, local delivery solutions they need."